Technical Support (Cleva)
col-wide
Job Description:Mission
Configuration, integration, and testing of components, programs, and application modules;Diagnosis of incidents in application modules installed at customers;Ability to autonomously resolve medium complexity requests;Preparation and validation of documentation for the Knowledge Base;Collaboration in internal training and support provision to customer users;Participation and provision of support services to customers, as requested;Preparation of periodic service delivery reports;Adding all necessary minimum information for successful screening;Communicating resolution of requests to the customer;Traveling to customers, when necessary. Profile
High school diploma (professional technical course) or degree in the field of computer science;Basic knowledge of DB2 and/or SQL Server;Basic knowledge of the english language;Ability to analyze and learn;Communication and presentation skills;Good time management skills and sense of responsibility;Emotional control, flexibility, and adaptability; Team spirit. What we also valued (optional):ITIL training/ Basic knowledge of AS400 and Windows/ Basic knowledge of programming and networks/ Knowledge of insurance or some Cleva solution or module.
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