‍ Product Owner & Client Success Manager Lisboa

‍ Product Owner & Client Success Manager
Lisboa
Lisboa, Lisboa, Portugal

Location: Lisbon — Onsite (no remote‑first applicants, please)
Type: Full‑Time
** Salary Range: €2 200 – €3 000 gross per month (≈ €26 400 – €36 000 per year) + bonus
Compensation & Growth Levers
Performance Bonus: Up to 30 % of annual salary tied to CSAT, delivery velocity, and successful process‑automation milestones.
Professional‑Development Stipend: €1 000 per year for certifications (CSM/PSPO), conferences, or specialised training.
Automation Bounty: Earn €250 spot bonuses for each internal automation you ship that saves>10 hours per month.
Path to Leadership: Clear track to Delivery Lead once you consistently own the roadmap and coach junior team members.
Tooling Playground: Dedicated budget and freedom to experiment with low‑code/AI tools that improve our productised services.
About Solusign
Solusign is a Lisbon‑based mash‑up of consulting agency and product studio dedicated to eradicating busy‑work in document workflows. We design Docu
Sign‑centric automations that prepare, send, track, and store agreements for investment funds, law firms, and high‑growth scale‑ups. Beyond client projects, we’re building a Saa
S platform that lets teams generate, sign, and archive contracts at the click of a button—no manual copy‑paste, ever.
Why This Role Exists
Sofian can architect Docu
Sign automations in his sleep—but keeping every project humming, every client smiling, and every SOP up‑to‑date would take three clones of him. That’s where you come in. You’ll own day‑to‑day operations and client success, turning chaotic inputs into predictable outcomes and making sure no detail slips through the cracks.
You’ll spend around 40 % of your week in direct client interaction —from onboarding calls and weekly check‑ins to roadmap reviews. The rest of your time will focus on sprint management, process optimisation, and driving our internal product roadmap.
This role blends classic Ops discipline (task tracking, KPI dashboards, templatised processes) with white‑glove Client Success. If you love colour‑coding a Click
Up board as much as coaching a client through their first automated workflow, keep reading.
Responsibilities
(Client‑Facing ~40 % of your time)
Client Onboarding & Success: Guide new clients through kickoff, run weekly check‑ins, and celebrate go‑live with confetti‑grade communication.
Product Ownership: Treat our consulting services as a living product. Maintain a roadmap of process "features, " gather feedback, and prioritise improvements that make delivery faster and more scalable.
Backlog Management: Translate ideas and client feedback into groomed user stories in Click
Up/Jira; keep priorities crystal‑clear for the team.
Agile Ceremonies: Lead sprint planning, daily stand‑ups, reviews, and retrospectives. Track velocity and surface delivery risks early.
Project Orchestration: Keep boards up to date, chase blockers until they tap out, and deliver crisp, data‑backed status reports.
Own CSAT/NPS Metrics: Measure client satisfaction, surface insights, and lead initiatives that push our scores north.
SOP & Process Design: Document repeatable steps in Airtable and Google Docs; iterate after every project.
Data Hygiene & Reporting: Ensure Airtable and Google Sheets stay squeaky clean; build dashboards that surface burn rates, timelines, and CSAT scores.
Internal Comms: Act as Sofian’s force multiplier—filter Slack/Front tickets, draft status updates, schedule demos, and prep slides.
Quality Control: Coordinate UAT checklists; make sure everything matches spec.
Continuous Improvement: Identify bottlenecks and champion low‑code or AI automations to eliminate them.
Example Workflow You'll Help Customers Implement
CRM → Sales Agreement → Quick
Books
Sales rep moves an opportunity to Proposal , firing a webhook to Make.com.
Make.com merges CRM data into a Docu
Sign template and sends the envelope.
Signing status syncs back to the CRM in real time.
On completion, Make.com stores the signed PDF, updates the opportunity stage, and auto‑creates an invoice in Quick
Books with line items matching the purchased products.
✅ Requirements
3+ years in Product Ownership, Project Management, or Client Success—ideally at a Saa
S or tech consultancy.
Hands‑on experience running Scrum or Kanban ceremonies; CSM or PSPO certification is a plus.
Proven wizardry with Airtable, Click
Up (or Jira/Asana), and Google Workspace.
Comfort working alongside low‑code tools (Make.com, Zapier) and an eagerness to automate your own to‑do list.
Stellar written & spoken English; able to translate tech jargon into human.
Excellent presentation—your camera will be on when talking to clients and remote team members.
Fanatical attention to detail—typos keep you up at night.
Lisbon‑based and happy to collaborate in‑person with the team 4 days a week.
Excellent presentation (your camera will be turned on when talking to clients and remote team members)
Nice to Have
Experience supporting Docu
Sign, Salesforce, Zoho, or similar CRM or esignature platforms
Basic spreadsheet‑formula chops (e. g. , VLOOKUP, ARRAYFORMULA, REGEX) for ad‑hoc analysis.
Prior exposure to ticketing tools like Front, Intercom, or Help Scout.
Comfort creating simple Loom videos or slide decks for client training.
A secret obsession with colour‑coded labels and process KPIs.