1st Line Technical Support with German Lisboa

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Overview

Are you passionate about helping others and looking to use your German language skills in an international environment?

Join our Technical Support team in sunny Lisbon and provide
- quality assistance to users of one of the world’s leading video platforms.

You’ll become part of a multicultural, supportive team in one of Europe’s most vibrant cities, with real opportunities to develop your career in a global company that values growth, collaboration, and innovation.

Responsibilities

• answering customers’ queries via phone,
  - mail, or chat, identifying the client’s problem, troubleshooting to find the solution, documenting each action you take, and categorizing cases and possible bugs
• providing general and technical support for issues related to video uploading and playback, account management, and bug troubleshooting
• escalating complex problems according to defined procedures

Requirements

• native or C1/C2 level in German
• B2 level of English or higher
• previous experience in customer/technical support (B2C or B2B environment) would be a plus but not crucial
• excellent communication and interpersonal skills
• proactive, positive attitude and strong team spirit
• good organizational and
  - management skills
• ability to adapt quickly and learn new tools, processes, and concepts
• strong attention to detail and
  - solving mindset
• basic proficiency in Google Workspace tools (Gmail, Drive, Calendar, Chrome)

Our client offers

• yearly performance bonus and transportation allowance
• private health insurance (including dental and family plan) + life insurance
• permanent contract with comprehensive onboarding from day one
• relocation package for candidates moving to Lisbon
• continuous learning and career development programs to help you grow

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Business Consulting and Services and IT Services and IT Consulting