2025-0323 Academy Learning Environment Help Desk (Ns) - Fri 31 Oct

2025-0323 Academy Learning Environment Help Desk (Ns) - Fri 31 Oct
Viseu
Viseu, Viseu District, Portugal

Syffer is an
- inclusive consulting company focused on talent, tech and innovation. We exist to elevate companies and humans all around the world, making change, from the inside to the outside.

We believe that technology + human kindness positively impacts every community around the world. Our approach is simple: we see a world without borders, and believe in equal opportunities. We are guided by our core principles of spreading positivity, good energy and promoting equality and care for others.

Our hiring process is unique! People are selected by their value, education, talent and personality. We do not present ethnicity, religion, national origin, age, gender, sexual orientation or identity.

Its time to burst the bubble, and we will do it together!

• Operation of ALE Help Desk: All requests logged and tracked;
  
  
  
  written response provided within 30 minutes (either resolution or status update with assigned priority and prognosis);
  
  
  
  shift coverage maintained 07:00-17:00 CET;
  
  
  
  
• Ticket Escalation and Management: Tickets created and transferred across networks with zero data loss;
  
  
  
  escalation procedures followed correctly with full traceability;
  
  
  
  
• User