2nd Line It Support Engineer
Viseu
Viseu, Viseu District, Portugal

Aim high, go beyond

At Open Cosmos we are solving the world's biggest challenges from space, providing businesses, governments and researchers access to more readily available information than ever before - ready for the challenge? Then read on…

Working in our Chief Operating Office (COO)

Our COO Teams are the engine that powers Open Cosmos' operations. This division brings together mission management, supply chain, and quality & product assurance to make sure every mission is delivered smoothly, reliably, and to the highest standards. They turn plans into action, keeping us efficient and
- ready at all times.

We're looking for a 2nd Line IT Support Engineer to strengthen our IT operations and ensure our systems, offices, and people are supported with reliable, secure,
- performing technology.

What will you be doing?

This is a
- on technical role — combining escalated user support, deeper infrastructure work, and continuous improvement. You'll be the
- to point for complex issues across devices, networks, identity, and Saa
S services, helping keep Open Cosmos running smoothly as we grow.

You will:

  • Own and resolve escalated issues across Windows, Linux, mac
    OS, i
    OS/Android, networks, identity, and collaboration tools.

  • Troubleshoot, perform
    - cause analysis, and implement corrective and preventative actions.

  • Meet SLAs and communicate clearly with users and stakeholders.

  • Administer Google Workspace, SSO/IAM, MFA and support our migration to M365 and Entra ID.

  • Manage endpoints using Intune/Jamf/MDM, including software packaging and secure baselines.

  • Support LAN/WLAN/VPN/DNS/DHCP/firewall changes and monitoring;



    liaise with providers as needed.

  • Manage the full device lifecycle — builds, replacements, RMAs and onboarding/offboarding.

  • Contribute to deployments and upgrades (office builds, Wi-Fi refresh, EDR rollouts, migrations).

  • Improve automation,
    - service, reporting and monitoring through scripting and tooling.

  • Champion security best practice across patching, hardening, device compliance, and access controls.

  • What You'll bring

  • Strong troubleshooting skills across Windows, Linux, mac
    OS, mobile OS and Saa
    S platforms.

  • Demonstrable ability in administering M365, Entra ID, IAM, MFA/SSO, device compliance, EDR/AV and patching.

  • Comfortable with ITSM/ticketing, change control and documentation.

  • Familiarity with scripting/automation (Power
    Shell/Bash) is a plus.

  • Clear, confident communication skills — translating technical concepts for
    - technical users.

  • Subject-matter expertise in at least one of the following:
  • Microsoft tenant migrations

  • Microsoft Intune

  • Microsoft Endpoint Configuration Manager

  • Share
    Point Administration

  • JIRA Administration

  • API integrations

  • AI adoption

  • For this role you can be based in any of our locations.

    To apply, you must have the legal right to work in your chosen location.

    When applying, please submit your CV in English

    Why Open Cosmos?

  • Work at the cutting edge of space technology with customers around the globe.

  • A
    - driven company making space accessible to help solve
    - world challenges.

  • A diverse, ambitious, and supportive team.

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