3338 Head Project, Service and Product Manager

Required Security Clearance: NATO Secret

DUTIES AND ROLE

Strategic planning

• Develops, communicates, implements and reviews the processes which embed strategic management in the operational management of the organization.
• Leads and manages the creation or review of a strategy that meets the requirements of the business.
• Sets policies, standards, and guidelines for how the organization conducts strategy development and planning.

Specialist advice

• Provides detailed and specific advice regarding the application of their specialism to the organization’s planning and operations.
• Actively maintains knowledge in one or more identifiable specialisms.
• Recognizes and identifies the boundaries of their own specialist knowledge.
• Where appropriate, collaborates with other specialists to ensure advice given is appropriate to the organization’s needs.

Organizational facilitation

• Facilitates workgroups to deliver defined goals and outcomes.
• Provides support, guidance and suggestions to workgroups and teams to learn collaborative problem solving and improve their team performance.
• Creates shared responsibilities and sustainable agreements with the team
• Implements and improves agreed team principles, practices, processes & ceremonies.
• Recognizes and works with the strengths and constraints of team dynamics.

Resourcing

• Plans and manages the acquisition and deployment of resources to meet specific needs and ongoing demand.
• Defines and manages the implementation of resourcing processes and tools.
• Advises on available options and customizes resourcing approach to meet requirements.
• Adheres to standards, statutory or external regulations and codes of practice and ensures compliance.
• Engages with external parties in support of resourcing plans.
• Measures effectiveness of resourcing processes and implements improvements.

Stakeholder relationship management

• Identifies the communications and relationship needs of stakeholder groups.
• Translates communications/stakeholder engagement strategies into specific activities and deliverables.
• Facilitates open communication and discussion between stakeholders.
• Acts as a single point of contact by developing, maintaining and working to stakeholder engagement strategies and plans.
• Provides informed feedback to assess and promote understanding.
• Facilitates business
  - making processes.
• Captures and disseminates technical and business information.

Financial Risk Management

• Updates and implements improvements to risk assessment and management methods.
• Evaluates the benefits and drawbacks of alternative risk management approaches.
• Recommends risk assessment procedures and techniques based on organizational need.
• Consults on a variety of risk assessment approaches and applications.
• Evaluates, recommends, and justifies optimum risk management scenarios.
• Advises others on a variety of risk and reward factors and their relationships.

SKILL, KNOWLEDGE & EXPERIENCE

• NATO Secret security clearance.
• A Master's degree at a nationally recognized/certified University in a related discipline and 5 years
  - related experience. Or a Bachelor's degree with 8 years post related experience.
• A minimum of 4 years' experience in managing products.
• A minimum of 2 years' experience in managing projects or services.
• A minimum of 2 years' experience in line management of product, project or service managers.
• Experience in customer engagement within large, complex organizations.

Training/Certifications:

• Product manager/product owner certification.
• Training of agile ways of working like Scrum, SAFe, Kanban, Le
  SS, and Da
  D.
• Experience in sourcing and vendor management.