3rd Line Support Engineer Lisboa

Join to apply for the 3rd Line Support Engineer role at syffer.

Syffer is an
- inclusive consulting company focused on talent, tech and innovation. We exist to elevate companies and humans around the world, making change from the inside to the outside. We believe technology + human kindness positively impacts every community. Our approach is simple: we see a world without borders and believe in equal opportunities. We are guided by our core principles of spreading positivity, good energy and promoting equality and care for others.

Our hiring process is unique. People are selected by their value, education, talent and personality. We do not present ethnicity, religion, national origin, age, gender, sexual orientation or identity. It's time to burst the bubble, and we will do it together.

What You'll do

• Provide 3rd line technical support for
  - critical applications, ensuring high availability and stability;
• Perform advanced troubleshooting and root cause analysis for complex incidents and problems;
• Manage and optimize monitoring systems and alerting mechanisms;
• Develop and maintain automation tools and scripts to improve operational efficiency;
• Collaborate closely with development and infrastructure teams to ensure effective incident resolution;
• Document incidents, root causes, and solutions, contributing to a knowledge base;
• Analyze recurring issues and recommend preventive measures to improve system reliability;
• Participate in
  - call rotations, providing
  - level support during
  - hours;
• Hybrid work model.

What You Are

• Proven experience in 3rd Line Application and Operational Support;
• Strong knowledge of SQL;
• Solid experience with AIX / Linux operating systems (user level or higher);
• Intermediate to advanced proficiency in scripting languages (e. g. , Shell/Bash, Python);
• Ability to analyze and resolve complex technical and functional incidents;
• Deep understanding of application workflows and functional dependencies;
• Strong documentation and process optimization skills;
• Availability for
  - call rotation (night shifts shared within the team).

Preferred Technical Skills

• Experience with TIBCO Business
  Works;
• Familiarity with Elastic Search and Grafana for monitoring and observability;
• Knowledge of Ansible for automation and configuration management;
• Technical or functional understanding of Banking, Digital Payments, or e
  Commerce systems.

What you'll get

• Wage according to candidate's professional experience;
• Remote work whenever possible;
• Allocation of health insurance from the beginning of the employment;
• Delivery of work equipment adjusted to the performance of functions;
• And others.

Work together with expert teams on projects of large magnitude and intensity, long term with our clients, all leaders in their industries.

Are you ready to step into a diverse and inclusive world with us?

Together we will promote uniquess!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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