A Key Role In Delivering Exceptional Customer Experiences Lisboa

A Key Role In Delivering Exceptional Customer Experiences
Lisboa
Lisboa, Lisboa, Portugal

Customer Service Representative

We are seeking a highly skilled and
- focused Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional manner.

This is an exciting opportunity for someone who is passionate about delivering outstanding customer experiences and is looking for a challenging and rewarding career. If you have excellent communication skills, a positive attitude, and a strong work ethic, we encourage you to apply.

• Respond to inbound customer requests via multiple channels (phone, email, chat)
• Assure excellent customer satisfaction by assisting users with Pre-Sales, General Inquiries, and technical support issues
• Collaborate with other technicians to resolve or properly close help tickets

Required Skills and Qualifications

• High level of French (written and oral) and fluent in English (B2)
• Excellent writing and verbal communication skills to simplify technical language for
  - technical users
• Patient and empathetic when communicating and solving issues
• Proactive,
  - motivated, and a great team player

Benefits

• Full-time contract with competitive salary and performance bonus
• 2000€ Welcome Bonus
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes

We offer a dynamic and supportive work environment where you can grow and develop your skills. Our company values diversity, inclusivity, and equal opportunities for all employees. We welcome applications from candidates with disabilities and are committed to making reasonable adjustments to ensure equal access to employment opportunities.