Account Coordinator W/M Lisboa

YOUR POSITION AND LIFE AT HENNER

Henner provides administration services to the clients of the international insurance partners such as administrative services, access to a worldwide network of medical providers, technical and actuarial support, technology solutions, etc.

We are looking for an account coordinator to support our growth and to follow up on the existing partners’ portfolio. The position is based at Henner headquarters conveniently located in Lisbon.

Within an international and intercultural commercial team, and in collaboration with other account coordinators, you will be in charge of supporting the account managers in their daily portfolio management, your main tasks will consist of:

• Contribute to the follow up of the partners’ portfolio by supporting the account managers
• Analyse and action upon partners’ questions (phone calls, mails) by following the internal procedures
• Be responsible for the administrative aspects of implementing contracts
• Ensure smooth interaction and coordination with other departments within the company (for example: operations, finance etc)
• Manage complaints as well as other requests from the partners that require coordination with other departments and resolving any issues the partners might face
• Participate in preparing dashboards, statistics and presentations for the partners
• Create communications for insured members in French and English

REQUIRED PROFILE:

You are a recent graduate or have a first experience in the insurance sector. You have good relationship skills both with internal and external stakeholders and can manage transversal relations.

You are thorough, organised and have an eye for detail; you thrive in international and
- cultural environments; and you have proven skills to adapt to change and build trusted relationships.

You are a team player, can actively listen and have a commercial feeling that will help you succeed in your role.

You speak French and English fluently, and you easily adapt to a multicultural workplace. Knowing a third language is an advantage. You are skilled in Word, Excel and Power
Point.

HENNERINT