Account Executive Lisboa

Account Executive
Lisboa
Lisboa, Lisboa, Portugal

Touch, a Conetic Group company, is a disruptive Content Service Provider focused on delivering exceptional onboard experiences for aircraft and the broader transportation industry.

Established in 2011, Touch is headquartered in Miami, with an additional main office in Portugal.

At Touch, we understand what makes airlines unique and deliver timely, effective solutions to support them in achieving excellence.

We’re an agile, innovative, and customer-oriented company, always at the forefront of industry innovation. Our qualified, resourceful, and empowered team respects airlines, suppliers, and one another.

About the role:

• As an Account Executive, you will serve as a trusted advisor to both our customers and internal leaders. You will embody the company’s values, facilitate seamless communication among stakeholders, and contribute to the successful fulfillment of commitments;
• You must have an exceptional ability to understand client needs and develop tailored account plans that drive growth and foster
  - term loyalty;
• This role offers a hybrid arrangement for those based in Lisbon.

About the responsibilities:

• Manage client relationships and maintain strong engagement;
• Prepare and oversee budgets to ensure financial efficiency;
• Lead and support a functional team;
• Ensure timely and successful project delivery;
• Maintain accountability for all aspects of client accounts;
• Oversee adherence to contractual SLAs;
• Lead Quarterly Business Reviews (QBRs) and strategic meetings;
• Identify commercial opportunities and drive account growth;
• Foster alignment between airline culture and internal team operations;
• Develop and implement Flight Entertainment (IFE) strategies;
• Conduct quality control checks at airports when possible;
• Provide insights and recommendations on promotional content and featured categories;
• Oversee airline budget creation and financial tracking;
• Ensure smooth invoicing processes.

About you:

• Professional working proficiency in Arabic is mandatory;
• Professional working proficiency in English is mandatory;
• Bachelor’s degree in a related field;
• Background in the entertainment and/or aviation industry is a plus;
• Customer service experience is a plus;
• Strong organizational and management skills;
• Proactive and
  - oriented mindset;
• Ethical, highly motivated, and adaptable;
• Analytical and driven approach;
• Leadership and strategic thinking abilities;
• Excellent communication and interpersonal skills;
• Comfortable working in multicultural environments;
• Proficient in Microsoft Office, Excel, and Keynote.