Account Executive Viseu

Overview

We are a global technology company that has been delivering comprehensive and reliable fleet management software for rental, leasing and mobility businesses worldwide. With over 30 years of experience in the car rental industry, our software supports market leaders and serves over 80 countries. We continuously improve our solution in partnership with customers and has a scalable, safe and dynamic platform for renting companies of any size.

Profile of the candidate. We are on the lookout for a dynamic and driven Account Manager to join our growing team. As the primary liaison between our company and our esteemed customers, you will nurture relationships, address customer needs, and drive revenue growth. The position is based in Lisbon (Oeiras). Reporting directly to our Global Commercial Director, you will help shape our customer engagement strategy.

What you will be doing

• Act as the primary point of contact (outside of technical support or related queries) for the management of Tier II/III customers, providing personalized attention and addressing their concerns.
• Coordinate and schedule regular meetings with customers to nurture relationships, gather feedback, and provide a 360º overview of their relationship with us, ensuring satisfaction.
• Prepare meeting agendas and materials in notes shared with clients for follow‑up.
• Gather information regarding the client’s business strategy to understand where our product portfolio fits.
• Put in place initiatives in a manner that supports scalability.
• Liaise between product and customers regarding specific development requests and negotiate prices associated to these requests.
• Maintain accurate records of customer interactions and resolutions using CRM software; provide timely updates to customers on status of requests or issues.
• Collaborate with cross‑functional teams to deliver on commitments and ensure a seamless customer experience.
• Identify opportunities for upselling or selling additional products or services based on usage patterns, needs, and objectives.
• Develop targeted upselling strategies, track upgrade metrics, and present upsell opportunities in a consultative manner.
• Coordinate with relevant teams to facilitate seamless implementation of upgrades and negotiate terms, pricing, and contract renewals as needed.

What we expect from you

• At least 3 years of work experience in the Car Rental industry or in a Saa
  S company.
• Previous experience in a B2B Account Manager/Sales role is mandatory.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with customers.
• People‑oriented and able to collaborate on cross country and cross‑team projects.
• Willing to learn a business from the ground up and not be afraid to suggest and pitch new ideas.
• Strategic thinking and problem solving with a focus on driving customer satisfaction and revenue growth.
• Great interpersonal and communication skills in Portuguese and English (French and Spanish would be a strong plus).
• Resourceful with strong ownership while managing different deals.
• Proficiency in CRM software; Jira/Confluence would be a big plus.
• Previous experience in Tech or a Startup would be a plus but not mandatory.
• Health insurance for yourself and any children under 18 (after 3 months of employment).
• Coverflex Card, Free Friday Afternoon, and extra holiday opportunities (birthday, every 5 years of employment).
• Volunteering/charity work allowance of 2 days per year; free coffee and fresh fruit at the office, and team lunch on the last Thursday of each month.

Benefits

• Health insurance for dependents (after probation)
• Coverflex Card
• Free Friday afternoons
• Birthday holiday bonus
• Additional holiday for every 5 years of service
• Volunteer days annually
• Office perks: snacks, coffee, fresh fruit and team lunches