Account Life Cycle Officer - French Market

About the Job

• The Account Life Cycle Officer's main mission is to be one of the five Single Point of Contacts (SPOC) of the End to End Coordinator for Client On‑boarding, being the pivot between the involved teams in the accounts opening process, the Client and the End to End Coordinator, while performing the "business as usual" (BAU),  which is additional account opening for an existing LCN and existing products, upon Client request.

Your Main Activities Are

• Manage the Life Cycle process by opening, modifying and closing clients accounts
  • Ensure the identification of services required by the client that will impact the accounts and the related tools
  • Verify the Know Your Client (KYC) requirements and guarantee that any blocking points are coordinated with the SPOC in charge of KYC processes
  • Prepare and update as necessary a checklist to collect a detailed documentation with the client
  • Collect the Account Opening form (AOF) and ensure it has been properly completed
  • Complete the Account Setup form (ASF) and any specific forms potentially required by specific teams
  • Launch the Account Management Process in the dedicated tool
  • Guarantee the necessary follow‑up of the workflow to identify any risk of blocking point that can compromise the SLA contract as signed with the client
  • Coordinate the actions between the different teams to issue the workflow until its ended point
  • Collect the confirmation of that the setups are correctly done, especially for sensitive settings
• Send to the End to End Coordinator or the client the confirmation of opening or modification of setup during all the process (on‑boarding or BAU)
• Take care to influence the progression in a positive way and reduce the negative impacts for all stakeholders, helping them to understand the aim and how to provide the best service.
• Compile and contribute to the knowledge of the tools or products and the teams.

Profile and Skills to Success

• Bachelor’s degree in International Relations or any related field
• Up to 2 years of relevant experience in Administrative Support or Banking and Financial Operations
• Fluency in English and French both oral and written
• Client focused mindset with the ability to communicate, interact and engage in an impactful manner
• Great attentiveness to detail and sense of responsiveness and quality of service
• Great team spirit and ability to leverage connections

Why Joining BNP Paribas?

• Leading banking institution
• Our presence in Portugal – In Portugal since 1985, BNP Paribas today has more than 8, 700 employees across the Group’s 10 business entities established in the country and operates in 11 excellence centres providing value‑added services.
• International reach – BNP Paribas holds key positions in its three core operating divisions: Retail Banking; Investment & Protection Services; Corporate & Institutional Banking, delivering tailored financial solutions worldwide.
• Diversity and Inclusion commitment – BNP Paribas is an equal‑opportunity employer and actively ensures a discrimination‑free workplace, fostering creativity, efficiency, and performance.
• Commitment towards work/life balance – BNP Paribas promotes a culture of good integration between work and rest, valuing employees’ personal lives and supporting a healthy balance.
• Remote Working Conditions – BNP Paribas offers flexible remote‑working modalities within a hybrid model, providing office and home equipment, an allowance, and exclusive partnerships.
• Additional information: Please note that only applications submitted in English will be considered. In case you are selected for this role, further documentation will be requested to support your hiring process.
• Visit https://bnpp. lk/why-BNP-Paribas-Portugal for more information.

Equal Opportunity Employment

BNP Paribas is an equal opportunity employer and proudly provides equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy, enabling increased performance and productivity.