Account Manager

Papayya is revolutionizing the online personal training landscape by integrating technology with human trainers to deliver live, individualized sessions at an affordable rate. Our platform solves major fitness barriers—motivation, price, and scheduling—making fitness truly accessible. Led by experienced entrepreneurs and fitness professionals, we’re building the future of digital health through innovation and technology.

Account Manager

To support our growth, we are looking for an Account Manager to strengthen our relationships with clients and partners.

Key Responsibilities

• Manage and develop a portfolio of clients, ensuring an excellent service experience
• Act as the main point of contact for customers throughout their lifecycle
• Oversee onboarding, ongoing support, and retention processes
• Identify opportunities for upselling and cross‑selling Papayya services
• Collect and organize client and user feedback for continuous product improvement
• Collaborate with Marketing, Product, and Operations teams on initiatives and campaigns
• Prepare simple performance reports related to client accounts and implemented actions

Mandatory Requirements

• Degree in Management, Marketing, Communication, Economics, or a related field
• Fluency in English (mandatory); the role will be performed almost entirely in English
• Eligibility for IEFP professional internship (mandatory)
• Strong customer‑facing and communication skills
• High attention to detail, organizational skills, and ability to manage priorities
• Proactive and autonomous mindset with a focus on execution and results

Preferred

• Previous experience as an Account Manager, Customer Success Manager, or in similar commercial roles (including internships) and experience working in fast‑paced environments—nice to have
• Interest in technology, digital products, and/or fitness/health

What We Offer

• The opportunity to join a fast‑growing company with a strong technological foundation
• A collaborative and close‑knit working environment
• Room for personal and professional growth as the company scales

How to Apply

Interested candidates should send their CV to recruitment@papayya.com with the subject line: “Account Manager – [Name]”.

Seniority level

Entry level

Employment type

Full‑time

Job function / Industries

Sales and Business Development – Wellness and Fitness Services

Location: Porto, Portugal