Account Manager
About Slide
Speak
Slide
Speak is revolutionizing how consumers and businesses create presentations with AI. Since launching just 15 months ago, users have built 8 million+ decks and we've doubled revenue every quarter—all while profitable and bootstrapped. Legacy slide software hasn't innovated in decades;
our growth now depends on the exceptional people we hire.
We're a
- moving startup where creativity meets impact, building the future of AI-powered presentation tools that empower businesses to streamline operations and achieve scalable growth
Key Responsibilities
As both a B2C and B2B company serving hundreds of thousands of users, this role offers an exciting and varied experience spanning B2B customer success,
- volume B2C customer support, product development, and growth initiatives.
This is a foundational opportunity to build customer success processes and systems from the ground up while growing alongside our rapidly scaling
- you'll have the chance to define best practices, shape our customer experience strategy, and evolve with us as we continue our explosive growth trajectory
Customer-Centric Engagement
- Engage directly with customers to gather feedback and conduct product demos, ensuring our AI presentation solutions meet their specific needs and use cases
- Lead comprehensive onboarding processes for new customers, ensuring smooth implementation and quick
-
- value with Slide
Speak's presentation tools - Build and nurture
- term relationships with key stakeholders at customer organizations, becoming their trusted advisor for presentation and AI workflow optimization
Proactive Customer Support Excellence
- Take ownership of customer investigations: When customers reach out with issues, proactively investigate their accounts through comprehensive analysis of presentation history, uploaded documents, chat histories, usage patterns, and session recordings before requesting additional information
- Act as the voice of the customer by identifying recurring pain points and escalating critical issues to product and engineering teams, ensuring customer feedback directly influences product priorities
- Deliver personalized,
- centered support that moves beyond scripted responses to provide thoughtful,
- aware assistance demonstrating genuine investment in solving customer problems - Transform frustrated customers into advocates using deep investigation skills and empathetic communication to turn challenging support situations into positive experiences
Data-Driven Success Strategy
- Analyze usage data from Post
Hog, database queries, and session recordings to derive actionable insights that drive product improvements and customer success outcomes - Monitor customer health metrics and proactively identify
- risk accounts, developing and executing retention strategies to prevent churn - Track and report on key customer success metrics including adoption rates,
-
- value, and customer lifetime value
Product Strategy & Customer Advocacy
- Champion customer needs in product decisions by participating in sprint planning meetings and working closely with engineering to resolve systemic issues and prioritize development cycles
- Extract actionable product insights by turning customer complaints and refund requests into detailed product improvement opportunities
- Suggest features based on customer insights and work closely with our Chief Customer Officer to review and refine product designs and priorities ensuring alignment with customer needs
- Contribute to strategic planning of the product roadmap, analyzing pricing strategies and exploring potential business deals that enhance customer value
Revenue Growth & Expansion
- Convert support interactions into retention and expansion opportunities by using deep understanding of customer usage patterns to identify upselling opportunities during support conversations
- Collaborate with the sales team on upselling and
- selling opportunities within existing accounts to drive revenue expansion - Develop strategic
- Informações detalhadas sobre a oferta de emprego
Empresa: Haut.AI Localização: Setúbal
Setúbal, Setubal, PortugalPublicado: 22. 10. 2025
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