Account Operations Lead Lisboa

Account Operations Lead
Lisboa
Lisboa, Lisboa, Portugal

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Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.

At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through
- on experience, mentorship, and continuous learning, we foster growth and development. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture.

What you'll do:

1. Lead and grow the Operations Account Manager team within your market, driving high performance and engagement.
2. Oversee the
   -
   - day retail B2B operations across multiple retailer accounts, ensuring smooth and efficient workflows.
3. Own and manage all operational tasks related to retailer accounts, including onboarding, order management, forecasting, promotions, and price changes.
4. Monitor, analyze, and continuously improve retail operations and service performance for assigned accounts.
5. Conduct regular operational account performance meetings with internal teams and external retail partners to align goals and action plans.
6. Collaborate closely with Offline Teams to identify, propose, and implement process improvements that enhance operational excellence.
7. Optimize order intake processes to increase efficiency and accuracy.
8. Act as a
   - solver who proactively addresses challenges and finds practical solutions to keep operations running smoothly.

Who we're looking for:

1. Hands-on experience in a B2B environment, ideally related to logistics,
   - commerce, or within a
   - up setting.
2. Highly organized and comfortable managing multiple accounts and diverse stakeholder relationships simultaneously.
3. Thrive in a leadership role and enjoy developing and empowering your team to achieve collective success.
4. Proactive
   - starter who constantly questions existing processes and drives continuous improvement.
5. Strong
   - solving skills and willingness to get
   - on to resolve issues.
6. Solid MS Office skills, with an emphasis on Excel for data analysis and reporting.
7. Fluent in English; proficiency in additional European languages (German, Portuguese, Spanish) is a plus.

What we offer:

• Personal and company growth to accelerate your career and achieve your goals.
• Work on exciting, challenging projects independently or with a dedicated international team.
• Responsibility and
  - making from day one to drive impact and shape our company culture.
• Learn from experts and connect with teammates at engaging company events.
• Confidential mental wellbeing support with personalized sessions and
  - guided programs.
• Access to live group sessions and coaching that build resilience and foster a positive team environment.
• A
  - friendly office to make your workday more enjoyable.

Become an Emmie

Emma is transforming the world of sleep - and we want the
- performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.

We proudly celebrate diversity. We are an
- opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you in a couple of days; however, due to a high volume of applications, there might be a delay. We will contact you as soon as possible!