Account Operations Manager

Account Operations Manager
Porto
Porto, Porto District, Portugal

We’re Hiring: Senior Account Operations Manager

Location: Porto (on-site )

Schedule: Full-time

Papayya is revolutionizing the online personal training landscape by combining
- edge technology with human expertise to deliver live, personalized sessions at an accessible price point. Our platform eliminates the biggest barriers to fitness—motivation, cost, and scheduling—making healthy lifestyles truly attainable.

Driven by a team of experienced entrepreneurs, engineers, and fitness professionals, we are shaping the future of digital health and
- being.

As we continue to scale, we’re looking for a Account Manager / Operations Manager to play a central role in managing client relationships, improving operational processes, and ensuring exceptional service delivery across our ecosystem.

• Manage and grow a portfolio of B2B and B2C accounts, ensuring a
  -
  - class customer experience
• Serve as the main point of contact for clients throughout their entire lifecycle
• Lead onboarding, support, retention, and performance
  - up processes
• Identify opportunities to expand service usage (upsell/cross-sell) and support commercial initiatives
• Collect, analyze, and synthesize client and user feedback to inform product and operational improvements
• Work closely with Marketing, Product, Operations, and Training teams on coordinated initiatives
• Produce periodic performance reports and
  - up plans for client accounts
• Support operational routines, help structure processes, and contribute to continuous improvement within the company

• Degree in Management, Marketing, Communication, or related fields
• Fluency in English and Portuguese (mandatory) — daily communication will be primarily in English
• Strong communication and
  - facing skills
• Excellent attention to detail and ability to manage multiple priorities
• Proactive mindset, strong sense of ownership, and focus on execution
• High digital literacy and comfort working with modern Saa
  S tools

(Nice to have, not mandatory)

• Previous experience as an Account Manager, Customer Success Manager, Operations Manager, or similar role
• Experience working in
  - paced,
  - growth environments (startups, digital products, tech companies)
• Interest in fitness, health, digital
  - being, or consumer apps

• The opportunity to join a
  - growing company with solid technological foundations
• Close collaboration with a passionate, multidisciplinary team
• A dynamic environment that values autonomy, ownership, and personal growth
• Room to evolve professionally as the company scales and new challenges emerge

Please send your CV to recruitment@papayya.com with the subject line: “Account Manager – [Your Name]”. (Applications should not be submitted directly via Linked
In. )

In your email, make sure to include:

• Your availability to work
  - site at our office in Porto
• Your English level, and a brief note on how you acquired your English proficiency (e. g. , education, professional experience, international background, etc. )

We look forward to hearing from you!