ADSEO Quality Assurance Analyst - French (12 - Month Contract)

ADSEO Quality Assurance Analyst - French (12 - Month Contract)
Lisboa
Lisboa, Lisboa, Portugal

ADSEO Quality Assurance – French (12‑Month Contract)

Our Trusted & Safety team is committed to keeping our online community safe. We invest heavily in both human and machine‑based moderation to remove harmful content quickly, often before it reaches our general community.

Our QA's will take ownership of the quality success of their stakeholders, identify and remove blockers to high performance, and support their teams in pursuing excellence. They will actively monitor performance, provide crucial reporting to relevant stakeholders, and drive the growth and success of our teams.

They must be capable of working with cross‑functional teams, navigating ambiguous situations, and setting clear SMART goals for themselves and our teams. Ownership, process improvement, and a best‑practice methodology for the QA role are essential.

Content that QA interacts with includes images, video, and text related to everyday life, as well as bullying, hate speech, child safety, depictions of self‑harm, harm to others, and harm to animals.

What you will be doing

• Work independently and with stakeholders to deliver high performance standards and develop a best‑practice model for maintaining high performance across projects.
• Facilitate regular calibration meetings with stakeholders to maintain knowledge & quality standards and provide implementation feedback.
• Collaborate with the Policy POC to disseminate policy updates, knowledge, and timely communication of policy questions between all internal & external stakeholders.
• Perform daily audits and provide error analysis and feedback to respective teams.
• Compile & deliver regular performance data reports to SME & management teams as required.
• Conduct regular RCA escalations through the relevant process.
• Identify and assess areas for performance improvement across markets, delivering proactive solutions.
• Lead or participate in policy briefings to ensure consistency with cultural, socio‑geographical, and political contexts.
• Balance efficient delivery of tasks in each queue via platforms such as TCS or Rock Appeal.
• Support or backfill temporary gaps in market support as needed.
• Support the internal onboarding team to develop onboarding training SOPs & materials, and ongoing legacy planning.
• Perform regular queue moderation, or participate in knowledge quizzes when required, to maintain policy implementation skills.
• Design or help design a training plan and implement it according to the timeline.
• This position involves exposure to sensitive content, including vulgar content, violence, pornography, and fake news.

Qualifications

Minimum Qualifications

• Minimum 1‑year QA or relevant experience in trust and safety or policy in a major tech or media company.
• Broad understanding of our business needs, strategic thinking skills, and the ability to make good decisions in complex situations.
• Familiarity with the labeling business logic and the working mode of upstream and downstream teams.
• Fluent in French and English.
• Comfortable reporting to, or collaborating with, a broad range of cross‑functional partners.
• Fast learner who can embrace a fast‑paced working environment.

Preferred Qualifications

• Bachelor’s degree or equivalent experience in a short‑video product user industry.
• Experience in Content Moderation, Content Quality, Content Safety, or Labeling is an advantage.
• Familiarity with Microsoft Office Suite (PPT / Excel / Word).
• Familiarity with machine learning and content understanding.
• Solid presentation, cross‑cultural communication, and interpersonal skills.

About Tik
Tok

Tik
Tok is the leading destination for short‑form mobile video. At Tik
Tok, our mission is to inspire creativity and bring joy. Our global headquarters are in Los Angeles and Singapore, with offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of our mission. Our innovative product helps people authentically express themselves, discover, and connect. Our diverse teams make that possible, creating value for our communities, inspiring creativity, and bringing joy—every day.

Diversity & Inclusion

Tik
Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We celebrate our diverse voices and strive for a workplace that reflects the many communities we reach.

Trust & Safety

Keeping our platform safe is a demanding and psychologically insightful role. We transparently share potential hazards, risks, and implications so candidates are well informed before joining. We are committed to employee well‑being, providing comprehensive, evidence‑based programs to support physical and mental health throughout each employee’s journey.

Seniority level: Associate

Employment type: Full‑time

Job function: Quality Assurance

Industries: Technology, Information and Internet

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Tok by 2×.