ADSEO Quality Assurance - Arabic (12 - Month Contract) Lisboa

ADSEO Quality Assurance - Arabic (12 - Month Contract)
Lisboa
Lisboa, Lisboa, Portugal

Responsibilities

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and
- based moderation to remove harmful content quickly and often before it reaches our general community.

Our QA team members will take ownership of the quality success of their internal or external stakeholders, identify and clear blockers to high performance, and support their team in their drive for excellence. They will actively monitor performance and provide crucial reports to relevant stakeholders, leading to the success and growth of our teams.

The successful candidate must be capable of working with
- functional teams to identify project needs, be comfortable navigating ambiguous situations, and set clear SMART goals for themselves and our teams.

They must also be willing and able to take ownership of this role, suggest process improvements, and help develop best practice methodologies for the QA role.

What Will I Be Doing

1. Working independently and collaboratively to deliver high performance standards across relevant projects and develop best practice models.
2. Facilitating regular calibration meetings with stakeholders to maintain knowledge and quality standards, and providing feedback on implementation and execution.
3. Working closely with the Policy Point of Contact to disseminate policy updates and knowledge, and facilitate communication of policy questions.
4. Performing daily audits, analyzing errors, and providing feedback to teams.
5. Compiling and delivering regular performance data reports to subject matter experts and management.
6. Conducting regular root cause analysis escalations through the relevant process.
7. Identifying areas for performance improvement across markets and proactively delivering solutions.
8. Participating in or leading policy briefings to ensure consistency with local cultural, social, geographical, and political conditions.
9. Balancing efficient task delivery through platforms such as TCS or Rock Appeal.
10. Supporting or backfilling temporary gaps in market support.
11. Supporting onboarding to develop training SOPs and materials, and legacy planning.
12. Performing queue moderation or participating in knowledge quizzes to maintain policy skills.
13. Designing and implementing training plans according to timelines.
14. Please note that this position involves exposure to sensitive content, including vulgar content, violence, pornography, and fake news.

    Qualifications

    Minimum Qualifications

    • Minimum 1-year QA or relevant experience in trust and safety or policy in a major tech or media company.
    • Broad understanding of business needs, strategic thinking, and
      - making in complex situations.
    • Familiarity with business logic of labeling and workflows of upstream and downstream teams.
    • Fluent in Arabic for communication with Arabic markets; fluent in English as the working language.
    • Comfortable collaborating with a broad range of
      - functional partners.
    • A fast learner capable of thriving in a
      - paced environment.

    Preferred Qualifications

    • Bachelor’s degree or equivalent experience in a short video product user industry.
    • Experience in content moderation, quality, safety, or labeling is an advantage.
    • Familiar with Microsoft Office Suite.
    • Knowledge of machine learning and content understanding.
    • Strong presentation and communication skills.

    Job Information

    About Tik
    Tok

    Tik
    Tok is the leading destination for
    - form mobile video. Our mission is to inspire creativity and bring joy. Our global headquarters are in Los Angeles and Singapore, with offices worldwide.

    Why Join Us

    We aim to inspire creativity and foster a diverse, innovative environment. We value curiosity, humility, resilience, and the 'Always Day 1' mindset to achieve breakthroughs.

    Diversity & Inclusion

    Tik
    Tok is committed to creating an inclusive environment that values diverse skills, experiences, and perspectives, reflecting the communities we serve.

    Trust & Safety

    We recognize that ensuring platform safety can be demanding. We are dedicated to supporting the wellbeing of our employees through comprehensive programs, promoting physical and mental health, and fostering a supportive, innovative workplace.