ADSEO Quality Assurance - German (12 - Month Contract) Lisboa

ADSEO Quality Assurance - German (12 - Month Contract)
Lisboa
Lisboa, Lisboa, Portugal

Responsibilities

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and
- based moderation to remove harmful content quickly and often before it reaches our general community.

Our QA team members will take ownership of the quality success of their internal or external stakeholders, identify and clear blockers to high performance, and support their team in their drive for excellence. They will actively monitor performance and provide crucial reports to relevant stakeholders, leading to the success and growth of our teams.

The successful candidate must be capable of working with XFN teams to identify project needs, comfortable navigating ambiguous situations, and able to set clear SMART goals for themselves and our teams.

They must also be willing and able to take ownership of this role, suggest process improvements, and help develop best practice methodologies for the QA role.

What Will I Be Doing

1. Working independently and with stakeholders to deliver high performance standards across projects and develop best practices.
2. Facilitating regular calibration meetings to maintain knowledge and quality standards, and providing feedback on implementation.
3. Working with the Policy POC to disseminate policy updates and facilitate communication of policy questions.
4. Performing daily audits, analyzing errors, and providing feedback.
5. Compiling and delivering performance data reports to SME & management teams.
6. Conducting RCA escalations through relevant processes.
7. Identifying areas for performance improvement and proactively delivering solutions.
8. Participating in or leading policy briefings to ensure alignment with local conditions.
9. Balancing task delivery through platforms like TCS or Rock Appeal.
10. Supporting or backfilling temporary gaps in market support.
11. Supporting onboarding teams to develop training SOPs and materials.
12. Performing queue moderation or participating in knowledge quizzes as required.
13. Designing and implementing training plans.
14. Note: This role involves exposure to sensitive content, including vulgar content, violence, pornography, and fake news.

Qualifications

Minimum Qualifications

• At least 1 year of QA or relevant experience in trust and safety or policy in a major tech or media company.
• Understanding of business needs, strategic thinking, and
  - making in complex situations.
• Knowledge of labeling processes and upstream/downstream team operations.
• Fluent in German and English.
• Experience working with a broad range of XFN partners.
• Ability to learn quickly and adapt to a
  - paced environment.

Preferred Qualifications

• Bachelor’s degree or equivalent experience in a short video product user industry.
• Experience in Content Moderation, Content Quality, Content Safety, or Labeling.
• Familiarity with Microsoft Office Suite.
• Knowledge of machine learning and content understanding.
• Strong presentation and communication skills.

About Tik
Tok

Tik
Tok is the leading destination for
- form mobile video. Our mission is to inspire creativity and bring joy. With headquarters in Los Angeles and Singapore, and offices worldwide, we foster a diverse and inclusive environment.

Why Join Us

Join us to be part of a creative, innovative team that values curiosity, humility, and impact. We embrace challenges and foster a growth mindset. Together, we create value, inspire creativity, and bring joy.

Diversity & Inclusion

We are committed to creating an inclusive space that values skills, experiences, and perspectives. Our platform and workplace reflect the diverse communities we serve.

Trust & Safety

We recognize that maintaining platform safety can be demanding. We are committed to supporting the wellbeing of our employees through comprehensive programs and a
- centered approach.