Advertisers Support-B2b Social Media-Russian Market

Advertisers Support-B2b Social Media-Russian Market
Lisboa
Lisboa, Lisboa, Portugal

2 days ago Be among the first 25 applicants
Experience The Power Of a Game-changing Career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help
- known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces, " “Best Companies for Career Growth, ” and “Best Company Culture, ” year after year. If you’re looking to grow and be inspired, as a Seller Support Specialist in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users. Career growth and personal development
We’ll give you all the training,
- edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. What You Will Do In This Role- Investigate and resolve issues that are reported by buyers/sellers/customers/creators such as checking order and logistics
- Review the reported issues within agreed turnaround times and standards of
- Escalate issues to our client in accordance with the MSA and this SOW on knowledge
- Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch
- Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer
Your Qualifications- Fluent, verbal and written in Italian (C1)- Fluent, verbal and written in English (B2)- Minimum education qualification of college degree or an equivalent
- At least 1 year of experience in customer service or support with at least 1 year experience in telesales, account management or customer success roles (mandatory)- Strong understanding of
-
- Experience working with call center (voice and
- voice) and service
- Ability to work as a team member, as well as
- Fluent with any social media products usage and basic understanding of digital advertising
If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role. What’s In It For You- Competitive salary (base and additional bonuses)- Central location in Lisbon, Portugal- Bring-a-friend (referral) bonus
- Full paid training on the company and the project you'll be working
- Career development programs
Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+
- changers around the globe call Concentrix their “employer of choice. ”Concentrix is an
- opportunity employer
We’re proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. Eligibility to work
In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position. Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
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