Advertisers Support (m,f) Polish - Lisboa

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Client:

Lisbon, Portugal

Other

EU work permit required: Yes

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13. 04. 2025

28. 05. 2025

Start: 12 May/ 2 June

DUTIES AND RESPONSIBILITIES:

Provide support to small and medium sized businesses using various channels (chat, email and telephone)
Provide pre and
- sales support for all
- service products
Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and features
Identify trends and solve problems facing multiple SMB clients
Deliver a positive attitude towards the brand
Maintain and update all
- related administrative forms.

REQUIREMENTS:

Native/fluent in Polish, both oral and written. Fluent in English (at least B2 level)
Minimum 6 months experience in Customer service roles
Knowledge of advertisement industry will be considered as an advantage
Eligible to work in EU or Portuguese residency status
Computer literate with sound knowledge of Microsoft Office package
Resourceful personality that can adapt and remain calm in all situations
Ability to work independently, while being a team player at the same time
Able to work rotating shifts.

BENEFITS:

Holiday entitlement with 22 days per year
Three weeks training on company and products
Be part of a dynamic multilingual, multicultural and creative team with a positive and friendly atmosphere
40 Hours per week on a weekly rotational shift pattern covering line operating hours from Monday to Sunday, from 6:00 AM to 24:00
Guidance and tools to reach career potential
Private health insurance
Relocation support
Free Portuguese classes, water sport activities, soft trekking and much more

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