Advertisers Support With Hebrew Lisboa

Advertisers Support With Hebrew
Lisboa
Lisboa, Lisboa, Portugal

**ABOUT YOUR ROLE**- Provide exceptional technical support by handling inbound queries about the product, hardware or software issues, provide troubleshooting methods to customers and manage repair requests, aligning with the repair network. - Acknowledge and efficiently resolve customer complaints, always striving to improve customer satisfaction. **Process and record customer and internal requests, orders, tickets, etc. , adhering to time limits for contact, response, and
- up. **- Maintain a respectful tone in all communications, both internal and external, and ensure all communications follow procedures, guidelines, and policies defined by the company. - Provide feedback on processes to help improve efficiency and accuracy, and actively engage in finding appropriate solutions. **WHAT WE EXPECT FROM YOU**- Excellent communication skills and ability to work well in a team. - Positive attitude, customer satisfaction orientation and proactivity. - Ability to deliver results independently and in often ad hoc situations. - Ambitious to engage with other team members and share experiences. - Well organized, valuing excellent work ethic and acting with integrity in every situation. - Demonstrate reliability and trustworthiness. - High-school diploma or higher. - Over 2 years of Customer Support/Technical Support experience. - Reliable professional and progressive mindset. - Nice-to-have: 6 months’ experience in a Technical Support role. - C2 level or Fluent German
- Knowledge of English level B2 (to ensure you are up to date with training and communication between the departments and employees)**WHAT CAN YOU EXPECT FROM US? **- Fully paid onboarding period (one month), after completing the training. - Professional career progression and support throughout your career development. - A multicultural and diverse environment with an excellent working environment. - Team building activities organized by the company and/or its team members. - Competitive salary package for
- level (includes transportation allowance) **Performance bonuses. **- All necessary equipment will be provided by the company. - Private medical insurance will be provided (after the successful completion of the probationary period). - Location: Lisbon (on-site)Type of contract: Non-Fixed Term Employment Contract (permanent contract). Start date: ASAP**Job Type**: Full Time (Monday to Friday with the possibility of having to work 1 Saturday out of the month, in the future)Employment Type
Full-time**Tipo de oferta**: Integral/Full-time
Salário: 1 000, 00€ - 1 700, 00€ por mês**Benefícios**:
- Seguro saúde
Horário de trabalho:
- De segunda à
-
- Período diário- Turno de 8 horas
Requisito de idioma flexível:
- Português Não Necessário
Tipos de pagamento complementares:
- Bónus de
- Subsídio de Natal
Idioma:
- Alemão (obrigatório)