Advertisers Support With Hebrew

Advertisers Support With Hebrew
Viseu
Viseu, Viseu District, Portugal

Are you fluent in Dutch and English and ready to start a rewarding career in the vibrant city of Lisbon? Join a leading international insurance company and become a crucial part of our customer support team

This is an
- site position based in our modern Lisbon office. We are looking for motivated individuals to provide exceptional service and support to our Dutch-speaking clientele.

Start Date: January 8, 2026 Your Responsibilities:

• Customer Communication: Serve as the primary point of contact for Dutch-speaking customers via phone, email, and chat.
• Information & Advice: Answer queries related to insurance policies, claims, coverage, and documentation with clarity and professionalism.
• Problem Resolution: Effectively troubleshoot and resolve customer issues and complaints, ensuring a high level of satisfaction.
• Documentation: Accurately document all customer interactions and transactions within the company's systems.
• Team Collaboration: Collaborate with other departments to ensure a seamless and efficient customer experience.
• Adherence to Standards: Maintain a deep understanding of company policies, procedures, and relevant insurance regulations.

Essential Requirements (Must-Haves):

• Language Proficiency:
  • Dutch: Fluent (written and spoken) - Native or C1/C2 equivalent.
  • English: Business proficiency (B2 level minimum).
• Eligibility to Work: Valid documentation allowing you to work in Portugal:
  • EU Citizenship
  • Residency Card (must be valid for more than one year)
  • Refugee Card

Desirable Skills (Good to Have):

• Experience: Prior experience in customer service, call centers, or the insurance/financial sector is beneficial, but not mandatory. We are happy to train motivated candidates
• Soft Skills: Strong communication, active listening,
  - solving abilities, and a
  - focused mindset.

Work Environment & Conditions:

• Location: On-site in Lisbon, Portugal.
• Work Schedule: Monday to Friday (including