Africa It Service Manager

Africa It Service Manager
Lisboa
Lisboa, Lisboa, Portugal

1. IT Strategy, Governance & Architecture Alignment- Translate Strategy 2030 into a
- ready IT foundation that supports the Procurement Orchestration Platform 2. 0,
- client data lake, and horizontal operating model. - Establish and run a modern IT governance model aligned with
- functional GEB priorities (TOM, Tech & Data, Talent, Multi-engine). - Own the enterprise architecture, ensuring full alignment with the CTO’s platform blueprint (Data Lake, integration layer, trust layer, vertical LLM, procurement platform). - Implement the IT components needed for scalability, standardization, simplification, and automation, supporting efficiency improvements of +20% EBITDA margin. 2. IT Operations & Infrastructure Leadership- Operate a stable,
- only global infrastructure as defined in the Tech Services 2030 SEP. - Own
-
- end IT operations: networks, cloud, identity and access, service desk, workplace, asset management, EUC, and service management. - Deliver>





90% SLA compliance, - Oversee IT operations readiness for the scalable TOM, global delivery centers, and new office rollouts across Americas, EMEA, and APAC. - Lead integration of new clients and regions into the enterprise IT landscape in line with the new
- client model. 3. Enterprise Applications & Digital Workplace- Own the full landscape of enterprise applications (ERP, CRM, HRIS, procurement systems, collaboration tools). - Modernize and consolidate applications to fit the
- client global platform model, eliminating fragmentation and reducing IT OPEX / Cash Out as defined in the SEP financials. - Accelerate integration with the Smart Connect Portal, Workflow Engines, and
-
- breed digital ecosystem partners (Out
Systems, Archlet, Apadua, Sievo). - Drive
- centric workplace redesign with modern productivity tooling supporting a global professional services culture. - Own and deliver the
- wide security posture, aligned with the Cyber & IT Security strategic priorities (SOC 2, IS27001). - Lead
- grade cyber governance, including continuous improvement of maturity levels. - Implement “security by design & default” in all IT systems, data flows, and cloud environments. - Ensure compliance across geographies, including data residency, client audit requirements, and
- client data segregation and trust mechanisms demanded by Platform 2. 0. - Oversee BCP/DR, cyber hygiene, incident management, and
- party risk management. - Own the full global IT OPEX, CAPEX, and PEX spend categories as per Tech Services financial
- down. - Optimize cost structures through cloud rationalization, contract consolidation, automation, and improved license governance. - Ensure strategic vendor partnerships (Microsoft, Datamatics, Kyndryl) are governed effectively and tied to business value. - Support the CTO in achieving the Strategy 2030 efficiency targets of +20% EBITDA margin and IT cost improvements. - Lead global IT teams across Switzerland, Romania, India, and future locations. - Instill a professional services mindset, aligned with the cultural expectations of Strategy 2030. - Work closely with Managed Services, Transformation Services, Markets, HR, Legal & Compliance, Finance, Security, and Data & AI. - Serve as the “IT voice” in
- functional steering forums (TOM, Tech & Data engines, Multi-engine, Governance). Required Qualifications- 7+ years in enterprise IT leadership, ideally in global, regulated, or professional services organizations. - Proven expertise in
- only redesigns,
- region IT operations, and
- trust security models. - Demonstrated experience enabling AI, data, platform, or digital transformation programs. - Background interfacing with C-level and Boards in
- stakes security and operational contexts. - Strong understanding of procurement platforms,
- client environments, or enterprise Saa
S ecosystems is a plus. - Familiarity with SOC 2, CIS frameworks, TPRM environments, ESG reporting, and global data protection laws. Personal Attributes- Thrives in a
- scaling,
- pressure,
- client technology environment. - Exceptionally strong in execution, structure, predictability, and operational discipline. - Pragmatic decision‑maker with a “fix first, optimize second” mentality. - Communicates crisply at all levels: operational teams, clients, GEB, Board. - Entrepreneurial mindset aligned with our ambition to become a
- based procurement powerhouse. Seniority level
Director
Employment type
Full-time
Job function
Information Technology
Industries
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