After Sales Manager (EXPAT in Tanzania)

After Sales Manager (EXPAT in Tanzania)
Lisboa
Lisboa, Lisboa, Portugal

This is for an EXPAT position, you have to be available to relocate do Dar es Salaam, in Tanzania.

Mobikey is seeking an experienced After Sales Manager to lead and strengthen our aftersales operations in Tanzania , based in Dar es Salaam . This role will oversee the full aftersales function—workshop operations, parts management, service performance, and customer experience —ensuring operational excellence, compliance with quality standards, and sustainable revenue growth.

Key Responsibilities

• Lead and develop the Aftersales department , ensuring efficient
  -
  - day management of workshop operations and technical teams (planning, productivity, quality, and safety).
• Implement and standardize procedures , ensuring compliance with manufacturer requirements and internal operational standards.
• Define, monitor, and report on KPIs and SLAs (manufacturer and
  - related), driving continuous improvement in performance and service delivery.
• Ensure high quality standards , improving diagnostics accuracy, minimizing rework, and meeting turnaround time commitments.
• Manage customer relationships, including key accounts, ensuring strong customer satisfaction , retention, and effective issue resolution.
• Drive the commercial performance of Aftersales by identifying opportunities (service packages, maintenance contracts, campaigns, upselling parts/services) and building
  - based proposals.
• Oversee parts management to ensure availability, stock accuracy, inventory rotation, ordering processes, and margin optimization.
• Handle escalations, complaints, and critical cases with speed, accountability, and sustainable solutions.
• Collaborate
  - functionally with Sales, Logistics, Finance, and other stakeholders to ensure alignment and delivery of business objectives.

Candidate Profile/Requirements

• Minimum 10 years of experience in aftersales management within LCVs, heavy trucks, machinery, or agricultural equipment environments.
• Strong
  - on knowledge of workshop management and technical operations.
• Proven ability to implement processes and manage performance through KPIs/SLAs and quality standards.
• Solid commercial mindset , capable of growing aftersales revenue through customer management and opportunity identification.
• Demonstrated experience in parts/inventory management (availability, stock control, rotation, margins).
• Strong customer orientation and excellent problem-solving and
  - making skills.
• Experience managing and developing technical teams .
• English is mandatory ; Portuguese is a Plus
• Degree in Mechanical/Automotive Engineering (or similar) is valued but not mandatory .
• Expat Position