Agente De Soporte En Línea Con Español

Agente De Soporte En Línea Con Español
Viseu
Viseu, Viseu District, Portugal

Job Title: Support Specialist

Overview:

We are seeking a skilled and dedicated Support Specialist to join our team. As the primary point of contact for clients, you will handle a high volume of calls, emails, and requests in a professional and timely manner.

Your key responsibilities will include providing
- line support, researching and resolving issues, and escalating complex problems to senior team members.

In addition, you will perform technical troubleshooting, data extraction, and application configuration tasks. You will also provide ongoing updates to customers and collaborate with internal teams during product releases.

The ideal candidate will possess strong analytical and
- solving skills, as well as fluency in French and English. Relevant academic background and previous experience in similar functions are highly valued.