Agile Product Owner | Lisboa

We’re creating a new Omnichannel Experience team, dedicated to improve the overall Customer Experience. We need your expertise as a Product Owner to join our team and delight many of our clients around the world by building the best digital experiences. The Product Owner is a strategic role in Business Transformation, coordinating the Customer Needs (Love the Problem), the Business Purpose (Build the Right Solution) and the Technological Feasibility (Build the Thing Right).

Your key responsibilities

Together with the Omnichannel Experience team, you will facilitate a variety of customer‑related tasks such as gathering customer data, customer insights, customer feedback and customer KPIs to support the implementation of new digital products and services.

Skills and attributes for success

• Knowledge about Customer Insights: Gathering data through the Service Design and UX teams to help lead product development and the product success;
• Knows how to create the Product Roadmap: A roadmap to outline the strategy, priorities and the roadmap of the product over time and organizes the deliverables;
• Can make the definition of the Approach for product roadblocks with Problem‑solving: Mitigation of possible roadblocks so the delivery dates are not compromised;
• Can make the prioritization of the Product Releases: Definition of the priorities for the products based on revenue, success rate and customer needs;
• Can analyse the market trends: Envisions customer needs based on market research and trends to keep the product relevant;
• Knows how to manage the Product Backlog: Manages the product backlog (Jira) with the log of product evolution, new features and development roadblocks;
• The knowledge about how to correct product failures: Understands when a product is under‑performing and coordinates the right approach to improve the experience;
• Can handle cross‑departmental communication: Aligns different teams to work together by promoting clear communication for all stakeholders;
• Can manage a tight product launch timeframe: Product launches are a compromise with clients, so the schedule must be fulfilled;
• Can work with different Digital Software Vendors: Communicates with software vendors to source required information or solutions.

Ideally, you’ll also have

Experience leading teams to execute high‑quality deliverables within stipulated timelines; experience managing Agile projects and personal accountability; strong analytical and problem‑solving skills; excellent people and problem‑management skills; the ability to manage multiple Agile teams simultaneously.

What we look for

An effective communicator and confident team player equipped with strong people‑management skills; creative, proactive, able to work under pressure. A strategically focused mindset and the ability to deliver multiple projects, present information clearly and concisely. Business mindset, commercial acumen, strong work ethic, forward‑thinking and being a self‑starter.

What we offer

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. In addition, we provide support, coaching, opportunities to develop new skills, and the freedom and flexibility to shape your role.

• Continuous learning – develop the mindset and skills to navigate whatever comes next;
• Success as defined by you – tools and flexibility to make a meaningful impact your way;
• Transformative leadership – insights, coaching and confidence to be the leader the world needs;
• Diverse and inclusive culture – embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience is yours to build.

EY | Shape the future with confidence

At EY we’re committed to providing recruitment and career opportunities to all, regardless of gender, sexual orientation, social background or disability. We believe that equality and diversity are central to our recruitment process, enhancing creativity, efficiency, performance and productivity.