AI Business Consultant Lisboa

Join Critical Software as an AI Business Consultant.

At Critical Software, our people are what make us who we are. We are a community with a strong sense of purpose, values, and togetherness. Our engineering excellence ensures that we are a trusted partner to some of the world's leading companies.

We are looking for an AI Business Consultant to lead the adoption and strategic use of AI tools across corporate support areas — from People to Finance, from Marketing to Quality.

Note: This is an adoption role focused on tool usage and workflow improvement - not a
- building or data science role.

What you´ll do:

As part of the Internal AI Ops team, your mission combines two dimensions:

1. Evangelize the smart use of AI across business support functions
   • Inspire and guide teams to embed AI into daily workflows and
     - making
   • Lead
     - on sessions, demos and AI exploration labs
   • Cultivate technical confidence and responsible usage of AI tools
   • Identify meaningful use cases and lead them from concept to deployment
   • Work
     - functionally to ensure AI governance and compliance through policies, standards (e. g. EU AI Act)
2. Be our
   - house expert in AI tools for corporate work
   • Master tools like M365 Copilot, Power Automate, and Copilot Studio
   • Explore AI use cases in CRM, ERP, HR and Procurement platforms
   • Build prompt libraries, automation flows and reusable AI patterns
   • Monitor adoption and iterate based on
     - world usage and feedback

What you bring:

• Experience driving change across corporate support areas using change management practices (e. g. ADKAR) to influence adoption and overcome resistance.
• Confidence to engage with diverse teams across business support areas (e. g. Finance, People, IT, Comms, Business development)
• Solid background in process automation, digital tools, and business support systems (e. g. ERP, CRM, campaign management tools)
• Curiosity and
  - on skills with AI productivity tools
• Ability to translate everyday challenges into smart, scalable AI-enabled solutions.
• Bonus points if you're familiar with and Responsible AI and governance topics (EU AI Act, model registries, guardrails, audits, data governance).

What’s in it for you:

• Lead the AI adoption strategy across key business functions
• Shape how AI
  - process tools are used in critical internal workflows
• Shape corporate AI policy, guardrails and
  - ready governance practices
• Join a culture of engineering excellence and innovation
• Collaborate with other AI experts and business stakeholders across the company
• Access the latest tooling, share best practices, and make your mark

Critical Software is proud to be a Benefit Corporation, committed to having a positive impact on society, workers, the community and the environment. We are an equal opportunity workplace and committed to allowing candidates with disabilities or neurodevelopmental conditions to prove their competencies to their full potential.