Ai Chargeback

Ai Chargeback
Lisboa
Lisboa, Lisboa, Portugal

About Convatec

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10, 000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of
- risk skin, to improved patient outcomes and reduced care costs. Convatec's revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit

This is a great opportunity to join Pricing Global Business Services (GBS) in Lisbon, supporting global pricing activity across 70+ countries and 100 legal entities. As an AI Chargeback & Pricing Specialist, you will perform a range of corporate analytics tasks while partnering with the business to deliver continuous improvements in service quality and optimize stakeholder experience. Working directly with the Pricing Manager as a key partner to our Pricing Centre of Excellence and Business Units, you will ensure the delivery of relevant, actionable, and sustainable performance insights.

Your role includes the creation and preparation of information for reporting, with active involvement in weekly/monthly/quarterly chargeback rebate dashboards, reports, and ad‑hoc analysis, forming the foundation for measurable performance indicators and integration into self‑serve tools for local stakeholders, while expanding the scope of GBS to support the business.

At the same time, you will modernize pricing analytics through AI/ML and BI automation, bridging day‑to‑day operational excellence with innovation by building models, data pipelines, and Power BI products that reduce manual effort, improve insight quality, and inform strategic pricing decisions across markets.

Key Duties and Responsibilities

You may be involved in the following activities as part of your
-
- day responsibilities.

• Collect, prepare, and review chargeback rebate information to support US contract operations, pricing, revenue management, accounts receivable, and finance reporting including monthly and quarterly dashboards, as well as
  - hoc analytics reports.

• Provide financial and chargeback rebate support to key stakeholders across finance, accounting, and contract operations, ensuring optimal process and procedure implementation.

• Maintain and enhance chargeback rebate reporting using Vistex, Power BI, SAP, and Hyperion, ensuring accurate, timely, and compliant information delivery.

• Collaborate with Global BI colleagues to expand and standardize reporting across regions (Europe, GEM, NA, HSG, IC) in line with SLA metrics and the overall pricing strategy.

• Participate in group projects and
  - functional initiatives as they arise, contributing analytics expertise and supporting transformation goals.

• Design and operationalize predictive and prescriptive models (e. G. , elasticity, leakage, price–mix–volume drivers) that guide pricing actions and revenue forecasts.

• Automate and optimize reporting processes and data pipelines, reducing manual effort and increasing data reliability.

• Build and optimize Power BI semantic models (including DAX, RLS) and Microsoft Fabric data pipelines, ensuring robust, scalable, and
  - performing analytics solutions.

• Integrate ERP/CRM and market data (SAP/Vistex, D365) into governed marts, ensuring data lineage, quality controls, and audit readiness.

• Enable
  - service analytics for stakeholders by developing dashboards, templates, and Copilot prompts, and providing training and support as needed.

• Document and standardize reporting procedures, data pipelines, and model governance to support knowledge