AI Data Engineer Lisboa

Overview

The Zendesk Analytics Prototyping (ZAP) team is seeking a Data Engineer to support our mission of building a robust data foundation for CRM insights and improving customer support tools. As a Data Engineer, you will work on designing and implementing scalable,
- quality data solutions, collaborating closely with engineering and analytics teams to enhance Zendesk’s operations. This role offers the opportunity to grow your skills in a dynamic environment and make a measurable impact on how Zendesk leverages data.

What You’ll Be Doing

• Collaborate with team members to define requirements and translate them into scalable data models and pipelines.
• Develop and maintain ELT pipelines, ensuring data reliability and scalability for business reporting and analytics use cases.
• Build and optimize SQL-based data models using dbt and other ETL tools.
• Identify and implement improvements in data delivery, processing performance, and system efficiency.
• Contribute to the team’s technical vision and bring innovative solutions to enhance data systems.

What You Bring to the Role

Basic Qualifications

• 3+ years of data engineering experience building, maintaining and working with data pipelines & ETL processes in big data environments.
• Extensive experience with SQL, ideally in the context of data modeling and analysis.
• Hands-on production experience with dbt, and proven knowledge in modern and classic Data Modeling - Kimball, Inmon, etc.
• Programming skills in Python or a similar language, with an emphasis on data transformation and automation.
• Experience with cloud columnar databases - primarily with Snowflake, query authoring (SQL) as well as working familiarity with a variety of databases.
• Proven experience in performance testing, capacity planning, and cost optimization for
  - scale, complex data pipelines and systems. This includes identifying bottlenecks, ensuring scalability, and minimizing operational costs in
  - based data environments.
• Excellent communication and collaboration skills.

Preferred Qualifications

• Snow
  Pro Core certification or equivalent
  - on expertise.
• Familiarity with Lean/6 Sigma principles and an understanding of CRM analytics.

Our Data Stack

ELT (Snowflake, dbt, Airflow, Kafka)

BI (Looker)

Infrastructure (AWS, Kubernetes, Terraform, Git
Hub Actions)

Work Arrangement

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration, while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific
- office schedule is to be determined by the hiring manager.

Company Vision

The Intelligent Heart Of Customer Experience: Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to come together in person at one of our offices around the world, while also giving flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans. If you require a reasonable accommodation to submit this application or participate in the selection process, please send an email to peopleandplaces@zendesk.com with your specific accommodation request.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Industries
• Software Development