AI Implementation Operations Associate - AI Solutions Team Lisboa

AI Implementation Operations Associate - AI Solutions Team
Lisboa
Lisboa, Lisboa, Portugal

AI Implementation Operations Associate - AI Solutions Team

Lisbon, Portugal | Full-time | Hybrid

Join Our Solutions Team - Ensure Excellence in AI Implementation

About the Role

As an Operations Associate on the Solutions team, you will be the quality gatekeeper and operational backbone of our AI implementations. You'll ensure every client solution meets our high standards before deployment, while keeping our Solutions team running efficiently. This role combines QA expertise,
- facing support, and operational excellence to deliver flawless AI transformations.

You'll work directly with our Solutions team and AI Engineers teams to test, validate, and optimise AI agent deployments. This is perfect for someone with a strong Operations and Quality background who wants to apply their skills to
- edge AI implementations while maintaining direct client contact.

Key Responsibilities

Quality Assurance & Testing

Lead quality assurance processes for all client AI implementations before
- live

Develop and execute test cases for AI agent workflows and integrations

Identify bugs, edge cases, and potential issues in solution designs

Create quality assurance checklists and validation protocols for the Solutions team

Maintain quality standards across all solution deployments

Process Improvement

Identify gaps in our QA and implementation processes

Propose and implement operational improvements

Build automated testing workflows where possible

Use AI tools to streamline QA and documentation tasks

Maintain implementation quality metrics and reporting

Solutions Operations Support

Manage solution deployment schedules and project timelines

Organise and maintain solution documentation and client configurations

Manage documentation requests for data security and identify bottlenecks

Coordinate between Solutions, Sales, and Engineer teams

Maintain solution templates, playbooks, and knowledge bases

Customer-Facing Activities

Participate in client meetings and gather requirements

Document and triage
- reported issues

Support client onboarding with quality checks and validation

Create
- facing documentation and help guides

Assist with solution demonstrations when QA expertise is needed

Ensure smooth handoffs between implementation and support

What We Are Looking For

Essential Requirements

Based in Lisbon (or willing to work from Lisbon regularly)

Strong business experience and process knowledge with BPO/contact centre experience preferred.

Strong QA/Quality Assurance background (3+ years) - Experience in Outsourcing testing or solution validation

Customer-facing experience required - Comfortable leading client testing sessions and gathering requirements

Experience supporting technical or solutions teams

Highly organised with exceptional attention to detail

Process-oriented mindset with ability to create scalable workflows

Technical Skills

Experience with Quality Assurance methodologies and testing frameworks

Proficient with testing and project management tools

Strong documentation and technical writing skills

Key Attributes

Problem-solver who can think like both QA engineer and customer

Fast learner who can quickly understand different business processes

Genuine interest in AI and automation

Strong English communication skills written and verbal.

Ability to manage multiple client implementations simultaneously

Proactive approach to identifying and preventing issues

Why This Role Matters

You'll be the guardian of quality for our AI implementations - ensuring every client gets a flawless solution. Your work directly impacts customer satisfaction, reduces support tickets, and enables our Solutions team to scale efficiently. This is a unique opportunity to apply QA expertise to AI implementations while gaining exposure to diverse industries and use cases.

Ready to Build the Future?

Send us:

Your CV highlighting QA experience and operations roles

2-3 examples of QA processes you've improved or customer issues you've resolved

A brief video explaining how your QA and operational expertise would strengthen our Solutions team