AI Implementation Operations Associate - AI Solutions Team Coimbra

AI Implementation Operations Associate - AI Solutions Team
Coimbra
Coimbra, Coimbra District, Portugal

AI Implementation Operations Associate - AI Solutions Team  

Lisbon, Portugal | Full-time | Hybrid 

Join Our Solutions Team - Ensure Excellence in AI Implementation  

About the Role  

As an Operations Associate on the Solutions team, you will be the quality gatekeeper and operational backbone of our AI implementations. You'll ensure every client solution meets our high standards before deployment, while keeping our Solutions team running efficiently. This role combines QA expertise,
- facing support, and operational excellence to deliver flawless AI transformations.  

You'll work directly with our Solutions team and AI Engineers teams to test, validate, and optimise AI agent deployments. This is perfect for someone with a strong Operations and Quality background who wants to apply their skills to
- edge AI implementations while maintaining direct client contact.  

Key Responsibilities  

Quality Assurance & Testing  

• Lead quality assurance processes for all client AI implementations before
  - live 
• Develop and execute test cases for AI agent workflows and integrations 
• Identify bugs, edge cases, and potential issues in solution designs 
• Create quality assurance checklists and validation protocols for the Solutions team 
• Maintain quality standards across all solution deployments 

Process Improvement  

• Identify gaps in our QA and implementation processes 
• Propose and implement operational improvements 
• Build automated testing workflows where possible 
• Use AI tools to streamline QA and documentation tasks 
• Maintain implementation quality metrics and reporting 

Solutions Operations Support  

• Manage solution deployment schedules and project timelines 
• Organise and maintain solution documentation and client configurations 
• Manage documentation requests for data security and identify bottlenecks 
• Coordinate between Solutions, Sales, and Engineer teams 
• Maintain solution templates, playbooks, and knowledge bases 

Customer-Facing Activities  

• Participate in client meetings and gather requirements 
• Document and triage
  - reported issues 
• Support client onboarding with quality checks and validation 
• Create
  - facing documentation and help guides 
• Assist with solution demonstrations when QA expertise is needed 
• Ensure smooth handoffs between implementation and support 

What We Are Looking For  

Essential Requirements  

• Based in Lisbon (or willing to work from Lisbon regularly) 
• Strong business experience and process knowledge with BPO/contact centre experience preferred.   
• Strong QA/Quality Assurance background (3+ years) - Experience in Outsourcing testing or solution validation 
• Customer-facing experience required - Comfortable leading client testing sessions and gathering requirements 
• Experience supporting technical or solutions teams 
• Highly organised with exceptional attention to detail 
• Process-oriented mindset with ability to create scalable workflows 

Technical Skills  

• Experience with Quality Assurance methodologies and testing frameworks 
• Proficient with testing and project management tools 
• Strong documentation and technical writing skills 

Key Attributes  

• Problem-solver who can think like both QA engineer and customer 
• Fast learner who can quickly understand different business processes 
• Genuine interest in AI and automation 
• Strong English communication skills written and verbal.
• Ability to manage multiple client implementations simultaneously 
• Proactive approach to identifying and preventing issues 

Why This Role Matters  

You'll be the guardian of quality for our AI implementations - ensuring every client gets a flawless solution. Your work directly impacts customer satisfaction, reduces support tickets, and enables our Solutions team to scale efficiently. This is a unique opportunity to apply QA expertise to AI implementations while gaining exposure to diverse industries and use cases.  

Ready to Build the Future?  

Send us: 

• Your CV highlighting QA experience and operations roles  
• 2-3 examples of QA processes you've improved or customer issues you've resolved  
• A brief video explaining how your QA and operational expertise would strengthen our Solutions team