AI Infrastructure Developer Setúbal

AI Infrastructure Developer
Setúbal
Setúbal, Portugal

Job Description

Zendesk is at the forefront of making Customer Experience better. Our products help more than 125, 000 global brands make their billions of customers happy every day.

We're looking for an AI Infrastructure Developer to help design and implement core components of Zendesk's Gen
AI infrastructure. You'll work alongside senior engineers and technical leads, contributing to systems that are safe, scalable, and
- friendly.

This is a
- on engineering role with significant growth potential, ideal for someone with solid AI infrastructure skills who wants to deepen expertise in LLM systems and Gen
AI infrastructure.

Key Responsibilities

• Contribute to the development of Zendesk's LLM Proxy, enabling secure,
  - optimized access to multiple foundation models.
• Help develop and maintain benchmarking and A/B testing frameworks for measuring LLM performance, latency, and cost.
• Assist in building orchestration systems that enable
  - step,
  - using AI agents.
• Work closely with applied ML, product, and platform teams to ensure infrastructure meets product needs.

Required Skills and Qualifications

• 2-4 years of
  - on experience developing and deploying AI systems or infrastructure.
• Familiarity with LLM applications, vector databases, or AI infrastructure components.
• Exposure to AWS, GCP, or Azure; understanding of Kubernetes, Docker, or similar containerized environments.
• Proficiency in Python and familiarity with at least one other backend language (Java, Scala, Golang, or Ruby).
• Understanding of CI/CD workflows, testing frameworks, and software design principles.

Benefits

• Full ownership of the projects you work on.
• Opportunity to learn and grow.
• Flexible working hours.
• Professional development funds.
• Choice of your laptop and other equipment.
• Premium Medical Insurance as well as Private Life Assurance.

About Us

We believe in offering our people a fulfilling and inclusive experience. We power billions of conversations with brands you know and love.

We're an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.