Ai/Ml Engineer Grit Solutions Lisbon October 9, 2025 Viseu

Ai/Ml Engineer | Grit Solutions | Lisbon

October 9, 2025 • 5 days ago • Be among the first 25 applicants

Job Description

At Zendesk, our focus is helping our customers build great relationships with their customers. Founded by three Danish entrepreneurs, Zendesk has experienced remarkable success and growth while maintaining a fun, positive, and
-
- earth culture. We are looking for a Machine Learning Engineer to join our Machine Learning team. You will be delivering AI/ML powered features for our customers at Zendesk scale.

Responsibilities

• Work closely with ML Scientists and Senior Engineers to help bring ML‑powered features into production
• Participate in discussions about technical design and contribute ideas
• Assist in building tools to support model experimentation and model management
• Collaborate with Dev
  Ops, feature teams, platform teams, and product
• Support initiatives around improving the scalability and robustness of our platforms
• Help design, prototype, and refine scalable infrastructure

Qualifications

• Proficient in at least one of Python or Ruby
• At least 1 year of experience in building, scaling, or operating applications, with an eagerness to develop your skills further
• Familiarity with RESTful API, Kafka, Docker, Kubernetes, and cloud environments like AWS or GCP
• Ability to work through ambiguity with guidance from others, and adapt to changing priorities
• Deep respect for team collaboration and openness to learning from others
• Interest in building solutions utilizing AI/ML

• Experience with either Airflow or Metaflow
• Experience with recent tooling around LLM evaluation and monitoring
• Familiar with one of the machine learning libraries such as Pytorch
• Experience with either SQL or DBT

Tech Stack

• Python and Ruby code
• Servers on AWS
• Local machine learning models rely on Pytorch
• ML pipelines use Airflow and Metaflow
• Data stored in S3, RDS My
  SQL and Snowflake
• Services and models deployed to Kubernetes using Docker
• Heavy usage of LLM technology from multiple providers

About Zendesk

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 100, 000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.

Employment Details

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Engineering and Information Technology
• Industries: IT Services and IT Consulting

Hybrid work: The role must attend the local office for part of the week. The specific in‑office schedule will be determined by the hiring manager.