Ai/Ml Engineer Grit Solutions Lisbon October 9, 2025 Viseu

Job Description

At Zendesk, our focus is helping our customers build great relationships with their customers. Founded by three Danish entrepreneurs, Zendesk has experienced remarkable success and growth while maintaining a fun, positive, and down‑to‑earth culture.

We are looking for a Machine Learning Engineer to join our Machine Learning team. You will be delivering AI/ML powered features for our customers at Zendesk scale.

What you will be doing

• Work closely with ML Scientists and Senior Engineers to bring ML‑powered features into production.
• Participate in discussions about technical design and contribute ideas.
• Assist in building tools to support model experimentation and model management.
• Collaborate with Dev
  Ops, feature teams, platform teams, and product.
• Support initiatives around improving the scalability and robustness of our platforms.
• Help design, prototype, and refine scalable infrastructure.

What you bring to the role

Required

• Proficient in at least one of Python or Ruby.
• At least 1 year of experience in building, scaling, or operating applications, with an eagerness to develop your skills further.
• Familiarity with RESTful API, Kafka, Docker, Kubernetes, and cloud environments like AWS or GCP.
• Ability to work through ambiguity with guidance from others, and adapt to changing priorities.
• Deep respect for team collaboration and openness to learning from others.
• Interest in building solutions utilizing AI/ML.

Preferred

• Experience with either Airflow or Metaflow.
• Experience with recent tooling around LLM evaluation and monitoring.
• Familiar with one of the machine‑learning libraries such as Pytorch.
• Experience with either SQL or DBT.

Tech Stack

Our code is written in Python and Ruby. Our servers live in AWS. Our local machine‑learning models rely on Pytorch. Our ML pipelines use Airflow and Metaflow. Our data is stored in S3, RDS My
SQL, and Snowflake. Our services and models are deployed to Kubernetes using Docker. Heavy usage of LLM technology from multiple providers.

Location & Work Environment

This role must attend our local office for part of the week. The specific in‑office schedule will be determined by the hiring manager. Hybrid working is supported, allowing you to work remotely for part of the week.

About Zendesk

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement, giving organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 100, 000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Zendesk is an equal‑opportunity employer and we are proud of our ongoing efforts to foster an inclusive workplace.

Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender identity, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please visit our website. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you require a reasonable accommodation to submit this application, please send an e‑mail to the designated contact with your specific accommodation request.