AI Product Manager – Business Intelligence Porto

Overview

Job Summary: Are you driven by data and passionate about transforming
- center operations through AI, LLMs, and speech analytics? As our Product Manager for BI & Analytics at Talkdesk, you’ll own the roadmap for reporting, data modeling, conversational insights, and
- service analytics. You’ll partner with customers, data engineers, UX designers, and sales to build pipelines and visualization tools that turn raw
- center and speech data into strategic decision support.

Duties and Responsibilities

• Gather and analyze requirements: run workshops, user interviews, and
  - transcript deep dives to uncover reporting gaps,
  - analytics use cases, and LLM-powered insights
• Own the analytics lifecycle: translate needs into data models, ETL processes, metrics definitions, wireframes, and user stories for both structured and unstructured data
• Collaborate across teams: work with data engineering on ingestion and transformation (including
  -
  - text pipelines), with ML engineers on LLM integration, with UX on dashboard usability, and with product marketing on AI value messaging
• Prioritize the roadmap: balance quick wins (new
  - analytics filters or LLM-generated summaries) with
  - term investments (predictive analytics, anomaly detection, conversational AI)
• Validate solutions: define acceptance criteria, run beta programs, gather feedback, and iterate until dashboards,
  - analytics modules, and LLM outputs meet customer needs
• Enable
  -
  - market success: train sales and
  - success teams on new AI, LLM, and
  - analytics features; author collateral,
  - to guides, and
  - practice playbooks
• Develop and maintain strong relationships with customers and closely monitor the market to gain a deep understanding of user needs and the competitive landscape
• Monitor performance: track adoption, usage, data quality, model accuracy, and ROI metrics; use insights to inform enhancements and drive customer value

Qualifications

• Bachelor’s degree in Business Intelligence, Data Science, Analytics, Computer Science, or related field
• 2+ years as a product manager or BI lead, with
  - on experience building analytics platforms or reporting solutions
• Strong background in data modeling, ETL tools, SQL, and BI/visualization platforms (Tableau, Power BI, Looker)
• Proven knowledge of AI/ML concepts, LLM frameworks (e. g. , Open
  AI, Hugging Face), and
  - analytics technologies (e. g. ,
  -
  - text APIs,
  - transcript analysis)
• Familiarity with cloud data warehouses and platforms (Snowflake, Redshift, Big
  Query) and API integrations
• Excellent analytical skills – able to translate complex data, voice transcripts, and LLM outputs into clear insights and product requirements
• Strong communication and stakeholder management: comfortable running customer workshops and presenting to senior leaders
• Agile mindset – thrives in a
  - paced, iterative environment and can pivot priorities based on data signals and customer feedback
• Detail-oriented, proactive, and able to collaborate across engineering, design, sales, and marketing teams

Work Environment and Physical Requirements

Primarily
- environment work, extended periods of sitting or standing,
- based work. Limited lifting, and equipment usage limited to
- related equipment (keyboards, mouse, etc. )

Note: The Talkdesk story emphasizes empathy, inclusivity, and diversity, and we commit to equal opportunity and welcoming all persons regardless of race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, age, disability, marital status, veteran status, or any other legally protected status.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Product Management and Marketing
• Industries: Technology, Information and Internet

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