Airline Customer Service Advisor In Lisbon (French) Lisboa

Airline Customer Service Advisor In Lisbon (French)
Lisboa
Lisboa, Lisboa, Portugal

**Location**- Lisbon, Portugal**Language**- French*****Description**:**Why joining us**Do you want to live a rewarding career, on behalf of the world’s most exciting brands? Join our multicultural team and make a real impact on our client’s business every day. We're bringing on board an Airline Reservation Advisor to provide great customer support, maintaining quality & improving the performance every day. If you love helping others and have a natural curiosity, we are a perfect match. Grow with us, show off your skills, build your career path, and enjoy every moment in a
- focused global company**What you’ll be doing at Webhelp**As a **French-Speaking Airline Reservations Advisor with GDS skills**, you will:
- Manage reservations in a
- office capacity (ticket issuing, modification, and cancellation of reservations)- Assist customers in the
- sales process by answering inquiries regarding their reservations and managing potential requests about travel dates, and promotional campaigns, among
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions
- Provide excellent customer service by managing expectations and claims in a very positive, polite, and diplomatic
- Handle inquiries and provide timely responses according to the company’s
- Ensure that the degree of satisfaction meets the customer and company needs**We’ll be a great match if you**:
- **Have a high level of French (written and oral) and fluent in English (B2)**:
- Can demonstrate previous experience with GDS tools like Amadeus, Galileo, or Sabre- Have excellent communication skills coupled with empathy and team
- Love to identify the customers’ needs and propose fast
- Would like to develop your personal qualities within a professional environment**What we offer you**:
- Strong compensation package (14 monthly payments per year plus bonus)- Monthly meal allowance paid in voucher card (net)- Private Health Insurance (after 6 months)- Personal and career development programs and mentoring to develop
- Possibility to participate in a growing multicultural Project- Flexible Schedule from Monday to Saturday- Work in a diverse environment with people from over 75
- Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports, and social responsibility activities, internal parties, and much more!- We promote
- company mobility to work at any of our sites around the
- Workplace**:Work
- site in Lisbon, Portugal**“Working at Webhelp has been a rewarding experience, full of challenges and many positive comments from our customers. I like being myself in the personalized and quality service I provide. ” - **Samantha Oliveira- Customer Advisor****Who we are****Webhelp** **is a French multinational BPO company that is making business more human for the world’s most exciting brands. **By choosing Webhelp, ** you will be part of a community of over 120, 000
- changers from more than 140 locations in 60 countries. Join us at **Webhelp** **and you will have the opportunity to be part of a multicultural team, a
- paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide. **If this sounds like you, join us!****Webhelp** is an
- opportunity employer.