Analista De Suporte Aplicacional 24/7 & Automação

Analista De Suporte Aplicacional 24/7 & Automação
Viseu
Viseu, Viseu District, Portugal

This is a remote role, but candidates must be based in Portugal for further consideration.

About Reachdesk

Reachdesk is a
- edge B2B gift and SWAG platform that allows companies to deliver
- gifts, gifts, and bespoke merchandise that build deeper connections with customers, prospects, and employees at the click of a button. We integrate seamlessly with sales and marketing tech stacks, enabling companies to deliver moments that matter at scale, globally, throughout the entire customer lifecycle. Working with some of the world's leading brands, we're assembling a
- class global team across London, Lisbon, and New York - and we're looking for our next IT Support Engineer

We're looking for a
- on,
- savvy IT Support Engineer to join our Lisbon team. In this role, you'll support our global workforce by managing onboarding and offboarding, device logistics, IT support, and contributing to key projects across tools like Freshservice, Kandji, and Trelica. Reporting to our Head of IT & Security, you'll own and improve core IT workflows, troubleshoot issues, and help deliver a smooth, secure tech experience to every Reachdesk employee. You'll use AI-powered tools to accelerate troubleshooting, automate routine tasks, and boost productivity. This is a great fit for someone early in their career who's proactive, curious about tech and hardware, communicates clearly, and thrives in a
- paced,
- first environment.

• Manage employee IT onboarding and offboarding, including