Analyst I Customer Service Palmela

Visteon is advancing mobility through innovative technology solutions that enable a software‑defined future. Our state‑of‑the‑art product portfolio merges digital cockpit innovations, advanced displays, AI‑enhanced software solutions, and integrated EV architecture solutions. With expertise spanning passenger vehicles, commercial transportation, and two‑wheelers, Visteon partners with global automakers to create safer, cleaner, and more connected journeys. Headquartered in Van Buren Township, Michigan, Visteon operates in 17 countries, employing a global network of innovation centers and manufacturing facilities. In 2024, we recorded annual sales of approximately $3. 87 billion and secured $6. 1 billion in new business.

Role Overview & Key Responsibilities

• Integrate Customer Demand: Ensure accurate and timely incorporation of customer requirements into planning processes.
• Production Planning: Develop and maintain production schedules aligned with customer needs and business objectives.
• Forecast Analysis: Evaluate long‑term customer forecasts, identify inconsistencies, and initiate corrective actions.
• Inventory Management: Monitor finished goods inventory, balancing inflows and outflows, especially during new program launches or customer downtime/shutdowns.
• Customer Engagement: Serve as the primary point of contact for daily customer interactions, ensuring clear and responsive communication.
• Critical Delivery Management: Coordinate with manufacturing and logistics teams to resolve urgent delivery issues and ensure timely follow‑up.
• Shipment Coordination: Oversee daily shipments to meet customer delivery schedules and expectations.
• Customer Satisfaction Monitoring: Track and improve supplier delivery performance metrics to maintain high customer satisfaction.
• Data Integrity Assurance: Maintain accurate records and data for finished goods inventory and planning systems.
• Obsolescence Prevention: Proactively manage end‑of‑production transitions to avoid obsolete inventory.
• Audit Support: Assist in customer audits by providing relevant documentation and operational insights.
• Project Participation: Contribute to cross‑functional project meetings, offering planning and customer service perspectives.

Communication Skills

Clear verbal and written communication; fluent in Speak/Write English.

Key Competencies & Professional Skills

• Clear verbal and written communication
• Fluent Speak/Write English

Problem‑Solving

• Ability to assess situations quickly
• Creative thinking to resolve issues
• High level of organization and detail‑orientation
• Knowledge of and ability to understand and resolve data inconsistencies or variances

Time Management

• Prioritizing tasks efficiently
• Meeting deadlines under pressure

Teamwork and Collaboration

• Working well with cross‑functional teams
• Supporting team goals

Adaptability

• Flexibility in handling changes in plans or customer needs

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