Android L2 Support Engineer Setúbal

Android L2 Support Engineer
Setúbal
Setúbal, Setubal, Portugal

Boost IT, part of the innovative Emagine Group, is driven by a clear mission: to be the most dynamic, energetic, and reliable tech consultancy in the market. With over 30 companies in our ecosystem, we thrive on delivering transformation through technology. About the job:We’re hiring a skilled Android L2 Support Engineer to join a dynamic software support team. You will be the critical link between L1 support and development, performing
- depth technical analysis, troubleshooting Android applications and systems, and contributing to product quality and continuous improvement. Responsibilities:Perform deep technical analysis of Android system and application logs to identify root causes. Collaborate with QA and Android Engineers to analyze and resolve defects. Identify and track recurring issues and contribute to
- term, scalable solutions. Document findings, including root cause analysis, fixes, and preventive measures. Contribute to internal knowledge base and L1 support documentation. Maintain accurate and comprehensive ticketing records with logs, screenshots, videos, etc. Uphold the Company´s Code of Ethics and Management standards in your daily work. Must-Have Skills:Bachelor’s degree in Computer Science or equivalent practical experience. 3+ years in Android QA, support, or debugging roles. Strong experience with Android emulators and ADB commands. Proficiency in analyzing Android logs and crash reports. Experience using reverse engineering tools. Strong communication skills in English (written and verbal). Familiarity with Agile development and
- functional team collaboration. Analytical thinker with meticulous documentation skills. Nice-to-Have:Knowledge of Android Automotive OS. Experience in the automotive or embedded systems sector. Familiarity with ticketing systems like Jira or Service
Now.