Android L2 Support Engineer Lisboa

Android L2 Support Engineer
Lisboa
Lisboa, Lisboa, Portugal

Boost IT, part of the innovative Emagine Group, is driven by a clear mission:

to be the most dynamic, energetic, and reliable tech consultancy in the market. With over 30 companies in our ecosystem, we thrive on delivering transformation through technology.

About the job:

We’re hiring a skilled Android L2 Support Engineer to join a dynamic software support team. You will be the critical link between L1 support and development, performing
- depth technical analysis, troubleshooting Android applications and systems, and contributing to product quality and continuous improvement.

Responsibilities:

• Perform deep technical analysis of Android system and application logs to identify root causes.
• Collaborate with QA and Android Engineers to analyze and resolve defects.
• Identify and track recurring issues and contribute to
  - term, scalable solutions.
• Document findings, including root cause analysis, fixes, and preventive measures.
• Contribute to internal knowledge base and L1 support documentation.
• Maintain accurate and comprehensive ticketing records with logs, screenshots, videos, etc.
• Uphold the Company´s Code of Ethics and Management standards in your daily work.

Must-Have Skills:

• Bachelor’s degree in Computer Science or equivalent practical experience.
• 3+ years in Android QA, support, or debugging roles.
• Strong experience with Android emulators and ADB commands.
• Proficiency in analyzing Android logs and crash reports.
• Experience using reverse engineering tools.
• Strong communication skills in English (written and verbal).
• Familiarity with Agile development and
  - functional team collaboration.
• Analytical thinker with meticulous documentation skills.

Nice-to-Have:

• Knowledge of Android Automotive OS.
• Experience in the automotive or embedded systems sector.
• Familiarity with ticketing systems like Jira or Service
  Now.