Animal Health B2B Account Executive

Serving customers worldwide, Chanelle Pharma is a partner of choice in the development, licensing and manufacturing of pharmaceutical products to the world’s leading generic and consumer health companies. This is an exciting opportunity to join a dynamic and collaborative team within the Animal Health B2B Customer Accounts function at Chanelle Pharma. You will have the opportunity to work
- functionally with departments such as Business Development, Supply Chain, Regulatory, Finance, and Quality to meet and exceed customer expectations.

This role reports directly to the Commercial Operations Manager.

Location: This role can be based in our Loughrea or Porto offices and is eligible for our hybrid working policy (3 days onsite, 2 days remote) after passing 6 months probation period.

Responsibilities

• Fostering and sustaining strong,
  - term partnerships with assigned pharmaceutical clients, ensuring exceptional customer satisfaction and trust.
• Generating reports and interpreting large datasets to uncover trends, deliver actionable insights, and recommend strategies to enhance customer performance.
• Conducting regular business reviews, including forecasting, performance analysis, and tracking key metrics.
• Collaborating with the Business Development team to apply pricing updates and revisions effectively.
• Designing and implementing sales and improvement strategies aligned with overall business objectives, in partnership with the Business Development team.
• Assisting in negotiating and finalizing straightforward contract amendments, with support from the Business Development team.
• Overseeing efficient and timely order processing.
• Proactively addressing and resolving
  - related challenges.
• Identifying opportunities for process optimization to improve customer service, streamline order workflows, and reduce inefficiencies.
• Engaging in regular client meetings to assess performance, gather feedback, and shape strategic account plans.

Education & Experience

• A bachelor’s degree in pharmacy, Pharmaceutical Sciences, Business Management, Sales Management, International Business, or a closely related discipline.
• Strong proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
• 5 years+ professional experience in a Customer Service Role, preferably Animal Health Industry and or within a B2B setting.
• Prior experience in a GMP-regulated environment is beneficial.
• Working knowledge of Salesforce is advantageous.
• Exceptional interpersonal skills with the ability to build and maintain strong professional relationships.
• Strong analytical mindset with the ability to interpret data and produce insightful reports.
• Proficient in Microsoft Excel and Power
  Point for data analysis and presentation.
• Excellent written and verbal communication skills in English.
• Capable of working collaboratively across departments while effectively managing multiple tasks and priorities.
• Highly
  - oriented with a proactive and
  - focused approach to challenges.

Applicants from diverse backgrounds, including those returning after a career break or with transferable skills from
- traditional career paths, are encouraged to apply. We value varied experiences and are committed to fostering an inclusive environment that supports individuals with disabilities.