Application Engineer Tier 1 Lisboa

Application Engineer Tier 1
Lisboa
Lisboa, Lisboa, Portugal

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Company Description
Inetum is a European leader in digital services. Inetum’s team of 28, 000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2. 5 billion euros in 2023. Job Description
The Digital and Transversal Solution APS Application Production team is an internal team that supports applications used by internal projects to deploy solutions for their applications. The team is responsible for maintaining, guaranteeing and improving the current service provided by the transversal applications, identifying root causes, and suggesting and implementing improvements. It follows strict ITIL practices in its daily activities. Responsibilities- Provide functional support to users on
- Testing and cross
- Interact with IT Production & ICP Support Teams- Interact with developers for in‑house developed
- Manage change request, support items and incident follow up in Service
Now- Treat requests, change requests and support items for CIB
- Incident management and communication to users on local and central
- Design of new application
- Installation, administration, documentation, support and troubleshooting of
- Collaboration in group projects and on a territorial
- Problem
- Continuity Management- Capacity Management- Asset & Obsolescence Management
Main Activities- Managing incidents, crisis calls, communications and ensuring optimal resolution of incidents within SLAs in
- Monitoring the application
- Monitoring the infrastructure server
- Perform validation between each
- Perform regular reviews of scripts before UAT
- Provide a regular report to the Project Manager/Technical Leader of server and application points to
- Propose and implement optimizations for the project (e. G. , server configuration, script rewriting)- Perform capacity planning for projects at least once a
- Support projects regarding definition of
- Participate in the standardization of
- Validate migrations of server
- Drive the evolution of server
- Analyze, plan, and execute all technical tasks
- Define tactical solutions to resume processes as quickly as
- Contribute to identifying incident root
- Engage the proper escalation path for all
- Adopt global and departmental guidelines, IT best practices and IT security recommendations
Qualifications
In addition to daily application support activity, the Application Support team contributes to the definition of non‑functional requirements that a new application must respect before going into production. It also participates in the definition and implementation of projects to reduce support activity needed on critical systems. Attitude- At least 10 years of
- Teamwork attitude: work cooperatively toward a common
- Accuracy: manage details to fully achieve required objectives and safeguard the
- Stress management and self‑control: keep efficiency and effectiveness in a high‑context‑switching environment;



handle multiple inquiries according to urgency keeping a positive
- Problem solving: gather relevant information, analyze data, evaluate alternatives to find tactical
- Strong analytical skills: break down problems into components by identifying relevant issues and recognizing
- Responsiveness: promptly address needs based on understanding priorities and
- Autonomy: manage own work to take appropriate
- Proactivity: anticipate issues or new technical requirements and address them with the appropriate teams
Main Tasks- Support the business in their IT needs and understand business workflows and
- Monitoring the application status and infrastructure server
- Plan and execute all required technical
- Contribute towards better post‑release
- CI/CD pipeline development
Technical Skills- Red
Hat Linux expertise;



good infrastructure knowledge;



Ansible, Python- Application Performance Monitor (Dynatrace preferred)- Experience with Kubernetes, Open
Shift, Docker, and cloud managed services (AWS, Azure, IBM Cloud);



Helm, Hashi
Corp Vault, Argo CD- Continuous Delivery context, industrialization/automation of deliveries, deployments, rollbacks;



Terraform, Jenkins, Git/Git
Lab
Language Skills- English
Soft Skills- Good communication
- Autonomous and proactive
- Team
- Think out‑of‑the‑box and propose new ideas/improvements for processes
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
IT Services and IT Consulting
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