Application Engineer Tier 1
Val
Genesis is a leading digital validation platform provider for life sciences companies. Val
Genesis suite of products are used by 30 of the top 50 global pharmaceutical and biotech companies to achieve digital transformation, total compliance and manufacturing excellence/intelligence across their product lifecycle.
Learn more about working for Val
Genesis, the de facto standard for paperless validation in Life Sciences:https://www.youtube.com/watch? v=t
ASq7Ld0Js
Q
As an Application Engineer Tier 1- Developing-Level at Val
Genesis, you will refine your expertise in technical support, software troubleshooting, and customer service. Application Engineers at this level handle moderately complex software issues, provide guidance to
- level application engineers, and contribute to system optimizations by collaborating with internal teams. This position is suited for individuals with growing experience in application engineering who are ready to develop deeper
- solving abilities, engage in technical projects, and enhance internal processes.
- Knowledge & Application:
- Apply advanced troubleshooting methodologies, using structured
- solving techniques to resolve technical issues. - Analyze and resolve a variety of
- related issues, ensuring solutions align with customer needs and compliance requirements. - Provide direct technical support to customers, guiding them through system workflows, configurations, and best practices.
- Contribute to knowledge base articles, FAQs, and process documentation, ensuring troubleshooting information remains up to date.
- Complexity & Problem-Solving:
- Work on problems of moderate scope, where data evaluation and troubleshooting require deeper analysis than
- level roles. - Diagnose and resolve recurring technical issues, identifying patterns and recommending process improvements.
- Improve internal troubleshooting workflows, documenting new technical solutions for
- team learning and efficiency. - Ensure compliance with Service Level Agreements (SLAs), prioritizing support tasks based on urgency and impact.
- Collaboration & Interaction:
- Build productive relationships with
- functional teams, including Product, Engineering, and Customer Success. - Provide mentorship to
- level engineers, guiding them through troubleshooting techniques and system analysis. - Work closely with customers and
- users, ensuring technical solutions are well understood and properly implemented. - Participate in daily or weeklee technical review meetings with direct Lead, discussing challenging cases, resolution strategies, and process enhancements.
- Contribute to internal training sessions, sharing expertise on troubleshooting methodologies and create CTS internal training materials.
- Communicate effectively with
- technical users, simplifying complex issues into actionable guidance.
- Typically requires 1-2 years of experience in technical support, application engineering, or software troubleshooting.
- Bachelor’s degree in Computer Science, Engineering, IT, or a related discipline (or equivalent work experience).
- Background in the Life Sciences Industry (e. g. , Pharma, Biotech, Validation, Cleaning Validation, Risk Management, or Manufacturing) is highly valued, including roles in Computer System
Validation (CSV), Cleaning Validation, Process Validation, or Commissioning &Qualification (CQV). - Excellent written and verbal communication skills, with the ability to explain complex technical concepts in a clear and concise manner.
- Strong
- solving skills with keen attention to detail. - Ability to work effectively in a
- oriented environment, collaborating across departments to resolve customer issues. - Commitment to providing exceptional customer service, ensuring efficient issue resolution and customer satisfaction.
- Communicate in a professional manner (both whitin and outside immediate team), showcasing customer service skills, common courtesy and tact.
- Strong time management and organizational skills.
- Proficiency in Microsoft Word and Excel.
- Strong documentation skills, with the ability to write structured troubleshooting steps for
- sharing.
We’re on a Mission
In 2005, we disrupted the life sciences industry by introducing the world’s first digital validation lifecycle management system. Val
Genesis VLMS revolutionized
- based corporate validation activities and has remained the industry standard.
Today, we continue to push the boundaries of innovation ― enhancing and expanding our portfolio beyond validation with an
-
- end digital transformation platform. We combine our
- built systems with
- class consulting services to help every facet of Gx
P meet evolving regulations and quality expectations.
The Team You’ll Join
Our customers’ success is our success. We keep the customer experience centered in our decisions, from product to marketing to sales to services to support. Life sciences companies exist to improve humanity’s quality of life, and we honor that mission.
We work together. We communicate openly, support each other without reservation, and never hesitate to wear multiple hats to get the job done.
We think big. Innovation is the heart of Val
Genesis. That spirit drives product development as well as personal growth. We never stop aiming upward.
We’re in it to win it. We’re on a path to becoming the number one intelligent validation platform in the market, and we won’t settle for anything less than being a market leader.
How We Work
Our hybrid schedule is 3 days per week, within a reasonable commuting distance to our Lisbon office. We believe that
- person interaction and collaboration fosters creativity, and a sense of community, and is critical to our future success as a company.
Val
Genesis is an
- opportunity employer that makes employment decisions on the basis of merit. Our goal is to have the
- qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics protected by local law.
- Informações detalhadas sobre a oferta de emprego
Empresa: ValGenesis Localização: Lisboa
Lisboa, Lisboa, PortugalPublicado: 16. 7. 2025
Vaga de emprego atual
Seja o primeiro a candidar-se à vaga de emprego oferecida!