Application Production Support | 1º & 2º Line Support Lisboa

Application Production Support | 1º & 2º Line Support
Lisboa
Lisboa, Lisboa, Portugal

Decskill was founded in 2014 as an IT Consulting Company and their main mission is to delivery value through the knowledge. We enable companies to meet the chalenges of digital world by providing our clients with business models that ensure technological capacity, flexibility and agility. We are more than 500 consultants with offices in Lisbon, Porto and Madrid.

DECSKILL operates in 3 main areas:

• DECSKILL TALENT, through which we provide our clients with an extension to their IT teams;

• DECSKILL BOOST, through which we provide our client with software development models to increase capacity and optimize Time-to-Market, where we create and manage teams that deliver according to their needs, at the desired speed;

• DECSKILL CONNECT through which we provide our client with consulting services, as well as the implementation and management of information technology infrastructures.

Our practice results in the creation of value for our customers, either by delivering qualified and
- added services, or through highly qualified and motivated professionals, as well as technology solutions that allow us to operate and transform the business of our customers.

We are looking for an Application Production Support | 1º & 2º Line Support!

Responsibilities :

• This role will involve functional support of collateral applications.
• Provide functional support for the applications.
• Execution of requests from business, development, and other support teams.
• Prioritize, track, and resolve incidents/requests using the Service Now application.
• Analyze change requirements, test changes and coordinate releases.
• Keep the collective team knowledge base up to date.
• Batch Monitoring and troubleshooting.
• Site Handover/follow the Sun.
• Ad-Hoc Reporting.
• Application Queries.
• Automatic reporting.
• User Access issues.
• Mailbox Management.
• Monitoring - Health checks.
• Static data changes.
• User training.
• Alerting based incidents / setup.
• System Health checks.
• Dashboard maintenance.

Requirements :

• Application support experience.
• SQL Server /Oracle and Sybase.
• Service
  Now/ticketing tools.
• GENEOS/monitoring tools.
• Understanding of Linux/Unix and Windows Server.
• Problem Solving and critical thinking.
• Good communication skills.
• Team work and collaboration.
• Ability to work independently and collaboratively in a team.
• Proactive and flexible approach to dealing with challenges.
• Good level of english.

If you’re interested in this job, please send your CV to with reference “CA/Dev
Ops"

Thank You!