APPLICATION PRODUCTION SUPPORT - - RED HAT LINUX (HYBRID) Lisboa

APPLICATION PRODUCTION SUPPORT – RED HAT LINUX (HYBRID)

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Portuguese company hires for hybrid position in Lisbon, Portugal. Candidates must already live in Portugal. Start Date: ASAP. Language Requirements: Fluent English and Portuguese. Seniority: 6+ years. Sector: Banking.

Instructions: Please send your CVs in English and make sure to include all skills and experience that match the requirements of the opportunity. This will significantly increase your chances of success.

About The Role

We’re looking for an Application Production Support Engineer to join a
- performing team dedicated to ensuring stability, reliability, and continuous improvement of critical Banking and Financing Services applications. You will provide Level 1 and Level 2 support for
- driven systems, with a strong focus on ETL and Oracle-based applications.

This is a hands‑on, analytical role ideal for professionals who thrive in fast‑paced production environments, manage incident resolution efficiently, and continuously seek ways to optimize performance and service quality.

Main Responsibilities

• Deliver technical support for both
  - house and third‑party applications hosted internally.
• Manage incidents, crisis calls, and communications, ensuring resolution within established SLAs.
• Monitor application status, server infrastructure, and system performance.
• Handle incoming tickets and phone calls, documenting and prioritizing requests effectively.
• Conduct root cause analysis, implement tactical solutions, and ensure long‑term stability.
• Collaborate closely with other IT teams to maintain a seamless production environment.
• Guarantee on‑call availability during weekends or off‑hours for urgent or extraordinary activities.
• Act as a first point of contact for production‑related inquiries and support requests.
• Contribute to defining non‑functional requirements for new applications before deployment.
• Participate in automation initiatives to streamline support operations and reduce manual interventions.

Technical Skills (Must‑Have)

• Red Hat Linux expertise and solid IT infrastructure knowledge.
• Experience with Application Performance Monitoring tools (preferably Dynatrace).
• Hands‑on experience with Kubernetes, cloud‑managed services (AWS, Azure, or IBM Cloud), and middleware (VIP, WAF, RDBMS, No
  SQL, File Storage).
• Database experience with Oracle Exadata.
• Knowledge of ETL processes (especially IBM Data
  Stage).
• Familiarity with Continuous Delivery, automation, deployments, and rollbacks.

Soft Skills

• Excellent communication and collaboration skills.
• Strong problem‑solving and analytical thinking abilities.
• Autonomous, proactive, and adaptable mindset.
• Ability to perform under pressure and manage multiple priorities.
• Team player who contributes positively to a cooperative environment.
• Creative thinker who seeks process improvements and new automation ideas.

Ideal Profile

You are a technically strong professional with deep knowledge of Linux, Databases, and ETL, who enjoys working at the intersection of infrastructure, data, and application support. You bring both stability and innovation to production environments and value collaboration, continuous learning, and service excellence.

? Keywords

Application Support, Production Support, Linux, Red Hat, Dynatrace, Oracle Exadata, ETL, IBM Data
Stage, Kubernetes, Cloud (AWS / Azure / IBM), Middleware, ITIL, Continuous Delivery, Automation, Incident Management, Root Cause Analysis, Banking Applications, SQL, Shell Scripting, Problem Solving, English.