Application Production Support 2 Lisboa

Application Production Support 2
Lisboa
Lisboa, Lisboa, Portugal

Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and
- being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid and Luxembourg, Decskill operates across three core areas:

• DECSKILL TALENT: We believe that our people are key to our success. Through Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth.

• DECSKILL BOOST: Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.

• DECSKILL CONNECT: Our team collaborates closely with clients to implement and manage IT infrastructures that generate
  - term value.

At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.

We are looking for a Application Production Support 2, for a project based in Lisbon.

Responsabilities:

• Support the business in their IT needs and understand the business workflows and scenarios
• Manage Incidents, Requests, Changes
• Provide business, team members and other project/task partnering teams updates on the issue/task/project
• Understand the underlying issue and the associated patch fix/release and identify systemic issue
• Contribute towards better
  - release checkouts
• Improving day to day tasks by writing scripts and automate tasks that are procedure oriented
• Availability to work during Holidays / Weekends as per
  - defined needs and on a rotational basis with the rest of the team
• Technical support of all the environments hosting client applications, both locally developed and third parties internally hosted
• Ensuring the specialist support to the IT development and Application Support team
• Manage applications migrations/re-hosting
• Coordinate the change management for all the applications in scope
• Collaborate to the changes on the infrastructure hosting the applications in scope
• Contribute to global/local strategic projects
• Responsible for deploying application by setting up the environments according to client standards, troubleshooting and produce accurate documentation
• Need to be flexible and adaptable as well as having a broad technical
  - on knowledge of different application technologies and enterprise infrastructure (cloud).
• Ensures that the solution is always operational and optimal (capacity, upgrades, performance, obsolescence, etc. )
• Adopts global and departmental guidelines, IT best practices and IT Security recommendations
• Define tactical solutions to resume processes as quick as possible
• Contribute to solve incident and find out the root cause
• Guarantees the
  - call availability during the required time windows or at the weekend for extraordinary activities
• Perform regular reviews of scripts before UAT phase
• Perform a regular report to Project Manager/Technical Leader of server and application points to improve
• Proposes and implement optimizations for the project (can be linked to server configuration, rewrite of scripts)
• Perform a capacity planning for projects at least once a year
• Provide support to projects regarding definition of solutions
• Participate on the standardization of practices
• Participate on the validation of migrations done of servers instances
• Participate on the evolution of servers tools

Requirements:

• At least 5
  - long experience
• Application Performance Monitor (Dynatrace preferable)
• General IT infrastructure knowledge
• Particular knowledge and experience with Red
  Hat Linux
• Experience in Continuous Delivery context, Industrialization/automatization od deliveries, deployments, rollbacks.
• Cloud Experience Kubernetes e cloud managed services (AWS, Azure or IBM Cloud), middleware (VIP, WAF, RDBMS, No
  SQL, File Storage)
• Fluent in English (written and oral)

If you’re interested in this job please send your CV to or liliana. moreno@decskill.com with reference “LM/Application Production Support 2”.

#letsgrowtogether ?

Decskill is committed to equality and
- discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being