Application Production Support Information Technology Lisboa, Lisbon

At Axians, we value talent, not labels. We believe in a culture of inclusion, where everyone has a place and all applications are considered based on merit, without discrimination. This is your opportunity to join an international group with a project that needs you to help meet the challenges of digital transformation.

THE ROLE

We are looking for a #Tech
Talent to work as an Application Production Support for a national project.

YOUR DAY TO DAY

• Oversee and manage the Close of Business (COB) process in the Transact production environment, addressing any issues or errors that arise, and ensuring the system operates in accordance with the Service Level Agreement (SLA).
• Monitor, respond to and resolve user queries and minor technical issue, perform
  - line diagnosis, maintain knowledge base and document common issue and resolutions, adherence to SLA (L1).
• Analyze, troubleshoot and resolve application issues, collaborate with L3 teams/ interface teams, perform root cause analysis, manage patched, upgrades, support batch processing, reconciliations and
  -
  - the day operations, work closely with infrastructure, databases and security teams to maintain system integrity, ensure compliance with the company governance, audit (L2).
• Facilitate the resolution of logged tickets by conducting a thorough analysis of each ticket and keeping stakeholders informed through appropriate communication channels at every stage of the resolution process, ultimately delivering a satisfactory solution.
• Participate in
  - call rotations and ensure 24/7 availability for critical applications.
• Respond to inquiries and requests for clarification from Operations and Users.

WHAT WE'RE LOOKING FOR

• Proven professional experience in similar roles.
• Experience with Banking L1/L2 support.
• Proficiency in banking streams – Retail Banking (Arrangement Architecture Accounts, Deposits & Loans), Treasury Operations, Wealth Securities & Corporate Actions processing, Payments (TPH), Financial Accounting.
• Strong knowledge of RTB (Run the Bank) operations, production support, and incident management.
• Proficiency in SQL, Unix/ shell scripting, and log analysis.
• Familiarity with banking interfaces, APIs, and middleware.
• Knowledge of operating systems and monitoring tools is necessary.
• Experience with automation and simplification of tasks.
• Experience in Ticketing Systems like Service
  Now, Jira.
• Familiarity with CI/CD, version control tools, and databases is required.
• Additionally, experience with Kubernetes is necessary for managing containerized applications effectively.
• Availability to work 100%
  - site.
• Fluency in English (written & spoken).

WHAT YOU CAN EXPECT FROM US

• Stable professional career.
• Prospects for career advancement.
• Work Life Balance.
• Attractive, evolving compensation – performance bonuses and an attractive salary pack (base salary + benefits), health insurance and an employee assistance program for you and your family.

Do you identify with this position? If you think this position is the right fit for you and you have the #Tech
Talent we are looking for, send us your resume, preferably in English and in Europass format, to recrutamento. axianspt@axians.com with the subject “APS/TP/DB”.

Learn more about Axians.