Application Production Support Porto

Application Production Support
Porto
Porto, Porto District, Portugal

The candidate will provide application support within the Banking and Financing Services area for the Local Custody platform – ACETP.

Main Tasks:

• Support the business in their IT needs and understand the business workflows and scenarios.
• Maintain proper coverage in their designated shift.
• Voluntarily pick up work and tasks as received over email, tickets, or in person.
• Provide updates on issues/tasks/projects to business, team members, and other project/task partnering teams.
• Document and train other team members.
• Shadow other team members and seek to learn to improve
  -
  - day coverage of the platforms.
• Share knowledge within the team and document issues/incidents for better
  - up.
• Improve
  -
  - day tasks by writing scripts and automating
  - oriented tasks.
• Understand underlying issues and associated patch fixes/releases, and identify systemic issues.
• Be available to work during holidays/weekends as per
  - defined needs and on a rotational basis with the rest of the team.

Technical Skills:

• Good knowledge and capabilities in scripting languages, network, Windows, and Linux environments.
• Oracle Web
  Logic knowledge is a plus.
• Oracle SQL knowledge is mandatory.
• ITIL understanding is also a plus.
• Ansible knowledge.

Soft Skills:

• Accuracy, reactivity, proactivity, autonomy, and curiosity.
• Interest in learning the business.
• Team spirit.
• Client focus.