Application Production Support Porto

Join to apply for the Application Production Support role at Inetum

The candidate will provide application support within the Banking and Financing Services area for the Germany Applications.

Main Tasks

• Support the business in their IT needs and understand the business workflows and scenarios
• Maintaining a proper coverage in their designated shift
• Voluntarily picking up work and tasks as received over email, tickets or in person
• Provide business, team members and other project/task partnering teams updates on the issue/task/project
• Documenting and training other team members
• Shadow other team members and seek to learn to improve day to day coverage of the platforms
• Sharing knowledge within the team as well documenting the issues/incidents for better follow up
• Improving day to day tasks by writing scripts and automate tasks that are procedure oriented
• Understand the underlying issue and the associated patch fix/release and identify systemic issue
• Availability to work during Holidays / Weekends as per
  - defined needs and on a rotational basis with the rest of the team

Profile

• Good knowledge and capabilities in scripting languages, network, Windows, and Linux environments
• Oracle weblogic knowledge is a plus
• Oracle SQL knowledge is Mandatory
• ITIL understanding is also a plus
• Ansible

Language Skills

• Fluent in English

Organization

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• IT Services and IT Consulting