Application Production Support

Overview

The candidate will provide application support within the Banking and Financing Services area for the Germany Applications.

Responsibilities

• Support the business in their IT needs and understand the business workflows and scenarios
• Maintaining proper coverage in their designated shift
• Voluntarily picking up work and tasks as received over email, tickets or in person
• Provide updates to the issue/task/project to the business, team members and other project/task partnering teams
• Document and train other team members
• Shadow other team members and seek to learn to improve
  -
  - day coverage of the platforms
• Share knowledge within the team and document issues/incidents for better
  - up
• Improve
  -
  - day tasks by writing scripts and automating
  - oriented tasks
• Understand underlying issues and the associated patch fix/release to identify systemic issues
• Availability to work during holidays/weekends as per
  - defined needs on a rotational basis with the rest of the team

Qualifications

• Good knowledge and capabilities in scripting languages, network, Windows, and Linux environments
• Oracle Web
  Logic knowledge is a plus
• Oracle SQL knowledge is mandatory
• ITIL understanding is also a plus
• Ansible

Language Skills

• Fluent in English

Seniority level

• Executive

Employment type

• Full-time

Job function

• Consulting

Industries

• IT Services and IT Consulting

Note: This description contains the core responsibilities and qualifications for the role. The original content and phrasing have been consolidated for clarity while preserving the job context.