Application Production Support

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At Axians, we value talent, not labels. We believe in a culture of inclusion, where everyone has a place and all applications are considered based on merit, without discrimination.

This is your opportunity to join an international group with a project that needs you to help meet the challenges of digital transformation.

THE ROLE

We are looking for a #Tech
Talent to work as an Application Production Support for a national project.

YOUR DAY TO DAY

• Oversee and manage the Close of Business (COB) process in the Transact production environment, addressing any issues or errors that arise, and ensuring the system operates in accordance with the Service Level Agreement (SLA).
• Monitor, respond to and resolve user queries and minor technical issues, perform first‑line diagnosis, maintain knowledge base, and document common issues and resolutions, adhering to SLA (L1).
• Analyze, troubleshoot and resolve application issues, collaborate with L3 teams/interface teams, perform root cause analysis, manage patches, upgrades, support batch processing, reconciliations and end‑of‑the‑day operations, working closely with infrastructure, databases and security teams to maintain system integrity, ensure compliance with company governance, audit (L2).
• Facilitate the resolution of logged tickets by conducting a thorough analysis of each ticket and keeping stakeholders informed through appropriate communication channels at every stage of the resolution process, ultimately delivering a satisfactory solution.
• Participate in on‑call rotations and ensure 24/7 availability for critical applications.
• Respond to inquiries and requests for clarification from Operations and Users.

What We're Looking For

• Proven professional experience in similar roles.
• Experience with Banking L1/L2 support.
• Proficiency in banking streams – Retail Banking (Arrangement Architecture Accounts, Deposits & Loans), Treasury Operations, Wealth Securities & Corporate Actions processing, Payments (TPH), Financial Accounting.
• Strong knowledge of RTB (Run the Bank) operations, production support, and incident management.
• Proficiency in SQL, Unix/shell scripting, and log analysis.
• Familiarity with banking interfaces, APIs, and middleware.
• Knowledge of operating systems and monitoring tools is necessary.
• Experience with automation and simplification of tasks.
• Experience with Ticketing Systems such as Service
  Now, Jira.
• Familiarity with CI/CD, version control tools, and databases is required.
• Experience with Kubernetes is necessary for managing containerized applications effectively.
• Availability to work 100% on‑site.
• Fluency in English (written & spoken).

What You Can Expect From Us

• Stable professional career – Working with Axians projects becomes an asset for those seeking stability through a secure career.
• Prospects for career advancement – Access training, new certifications, and a 360° evaluation system from managers and peers to help you evolve.
• Work‑life balance – Collaborate with Axians to reconcile work and family requirements without neglecting either area.
• Attractive, evolving compensation – Enjoy a performance bonus in addition to an attractive salary package (base salary + benefits). You are also entitled to health insurance and an employee assistance program for you and your family (Psychological, Legal, Psychosocial, and Financial support).

If you think this position is the right fit for you and you have the #Tech
Talent we are looking for, send us your resume – preferably in English and in Europass format – to recrutamento. axianspt@axians.com with the subject "APS/TP/DB".

Learn more about Axians.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing

Industry

IT Services and IT Consulting